Customer Support Executive - International Voice - Chennai

Role Overview

We are looking for enthusiastic and customer-focused Customer Support Executives to handle international voice calls. The role involves assisting global customers, resolving queries, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer issues and provide accurate resolutions within defined TAT
• Deliver excellent customer service and maintain quality standards
• Document customer interactions and update records in CRM systems
• 
  Follow company policies, compliance, and call-handling guidelines
• Meet individual and team performance metrics (quality, productivity, CSAT)

Eligibility & Skills

• 0-2 years of experience in international voice process (Freshers welcome)
• Excellent verbal communication skills in English
• Good listening, problem-solving, and interpersonal skills
• Ability to work in night and rotational shifts
• Basic computer knowledge (MS Office, CRM tools preferred)
• Customer-centric attitude with a positive mindset

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Educational Qualification

Any graduate / undergraduate (minimum 12th pass, depending on process)

Preferred Skills

• Prior experience in BPO / KPO / Call Center (International process)
• Exposure to US/UK customer handling is an advantage

Interested candidate can share updated resume to brindha@gojobs.biz