Service Desk Operations Leader

Golden Opportunities
Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 2 months ago
15-22 years
Bengaluru
work from office
Posted: 2 months ago
|
Applicants: 85+
Job Description
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Job Description

  • 15+ years of experience in Customer Service & Global Service Desk Operations
  • Proven track record in managing service desk operations for large global clients (1520M USD annual revenue)
  • Strong experience in deal cycle management, solutions, structuring, and commercials
    • Free Workshop
  • Expertise in program/project management with cross-functional exposure
  • Ability to influence stakeholders without direct authority and manage competing priorities
  • Conversant with ticketing tools (eg, ServiceNow), and working knowledge of voice, chat, and email systems
  • Familiarity with BI tools and reporting systems

    Looking to get Placed? Try our Placement Guarantee Plan

  • Engineering graduate; MBA preferred

Contact Person- Maheshwari Balasubramanian
Email id- maheshwari@gojobs.biz

Skills

Service Desk OperationsCustomer ServicePnl ManagementTransformationsDeal Cycle ManagementTransitions ManagementTransition ManagementManagementOperationsCustomer ServiceService Desk Operations

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About Company

Golden Opportunities Pvt. Ltd. has always believed in building permanent relationships with our clients than just business deals.

Important dates & deadlines?

Application Deadline

28 Apr 26, 04:29 PM IST

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Service Desk Operations Leader

Golden Opportunities

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