Content Strategist, Multimodal Content, GTech Ad Customer Support
Digital Marketing/Marketing
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- As a Content Strategist specializing in Multimodal Content and AI, you will play a crucial role in the Digital Transformation team at Google. Your primary focus will be on architecting, overseeing the production, and continuously optimizing self-help experiences for customers, partners, and support agents globally. You will be responsible for shaping how users interact with support content across various modalities, such as video, interactive graphics, audio, voice interfaces, and AI-driven solutions. Your creativity and strategic insights will drive the innovation of content formats and delivery mechanisms, including the integration of Artificial Intelligence to personalize and enhance the user experience.
The Digital Transformation team's mission is to provide accurate, comprehensive, discoverable, and easily consumable knowledge on Google's advertiser and merchant solutions. Your efforts will contribute to customers" self-help experience through scalable solutions rooted in content and product expertise. You will collaborate with global teams and partners to ensure that customers benefit from the full potential of Google's self-sufficiency solutions across all support surfaces.
Key Responsibilities:
- Plan requirements with internal customers and drive the strategic creation and integration of diverse multimodal content assets throughout project lifecycles.
- Manage complex project schedules, identify risks and opportunities related to new technologies, and communicate goals, timelines, and AI/multimodal strategies effectively.
- Collaborate with cross-functional teams to deliver impactful multimodal content for Google Ads launches and ongoing support needs.
- Explore and pilot the use of AI for content personalization, dynamic adaptation, performance analysis, and optimizing voice-based interactions.
- Engage and guide extended delivery teams, including vendors and global partners, to maintain quality standards and meet deadlines.
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in content production/management, service operations, or program management.
- Experience in managing rich media content production pipelines.
Looking to get Placed? Try our Placement Guarantee Plan
Preferred Qualifications:
- Master's degree or MBA.
- Experience with content management systems and AI-assisted content creation.
- Knowledge of Google Ads and related advertising products.
- Ability to manage multiple complex assignments simultaneously and work with geographically dispersed, cross-functional teams.
- Ability to drive projects to completion on deadline with attention to detail.,
Skills
AdvertisingContent CreationContent Management SystemsGoogle AdsDigital TransformationMediaContent Management SystemsAttention To DetailRelated Ads ProductsProject ManagementProgram ManagementPartnersKnowledge Of Google AdsManaging Rich Media Content Production PipelinesWorking With Global TeamsContent ProductionmanagementAI Assisted Content CreationService OperationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Google India Careers 2025
Google is a global technology leader best known for its search engine, cloud computing, advertising platforms, consumer hardware, and AI innovations. Founded in 1998 by Larry Page and Sergey Brin, and headquartered in Mountain View, California, Google entered the India market in 2004 and now operates major campuses in Bengaluru, Hyderabad, Gurugram, and Mumbai. In India, Google serves billions of users through products like Search, YouTube, Android, Google Cloud, and Google Pay, while also investing heavily in digital inclusion and AI‑driven innovation.
Business Model – Google operates as a multi‑segment technology company, generating revenue primarily from advertising (Google Ads, YouTube Ads), cloud services (Google Cloud Platform, Workspace), hardware sales (Pixel devices, Nest), and subscription products (YouTube Premium, Google One). In India, Google’s business model blends B2C scale with B2B enterprise solutions, enabling it to serve both individual users and large organisations. The company’s AI‑first strategy integrates machine learning and generative AI across all products, from Search to Workspace, to deliver personalised, efficient, and secure experiences.
Recent Wins & Recognition –
- In 2024, Google Cloud India deepened its strategic alliance with PwC India to deliver Generative AI solutions across industries, leveraging Vertex AI and Gemini models to transform enterprise operations. (https://www.pwc.in/press-releases/2024/google-cloud-pwc-india-enhance-strategic-alliance-transform-enterprise-solutions-generative-ai.html)
- Google announced a ₹1,000 crore investment in India’s AI ecosystem under the IndiaAI Mission, focusing on AI research, skilling, and start‑up incubation. (https://blog.google/intl/en-in/company-news/outreach-initiatives/google-ai-india-2024-investment/)
- YouTube India surpassed 600 million monthly active users, launching new AI‑powered creator tools to boost content quality and monetisation. (https://blog.youtube/press/)
- Google was recognised among the Top 3 Best Workplaces in India 2024 by Great Place to Work® Institute, highlighting its inclusive culture and employee well‑being programs. (https://www.greatplacetowork.in/best-workplaces-in-india-2024/)
Culture & Values – Google’s core values include focus on the user, innovation, integrity, and respect for the individual. The company fosters a collaborative, open, and inclusive work environment, encouraging employees to spend 20% of their time on passion projects. In India, Google actively supports digital literacy, women in tech, and sustainability initiatives, while offering flexible work models, world‑class learning resources, and global mobility opportunities.
Client‑Facing & Internal Domains – Google India
Search & Knowledge Products
What it is – Google’s core product family, including Google Search, Google Maps, Google News, and Google Lens. India‑based roles include:
- Search Quality & Ranking – Algorithm tuning, spam detection, and relevance optimisation.
- Geo & Maps Data – Mapping accuracy, local business integration, and navigation features.
- Knowledge Graph & AI – Semantic search, entity linking, and generative AI integration.
YouTube & Content Platforms
What it is – Google’s video and creator ecosystem, including YouTube, YouTube Music, and YouTube Shorts. India‑based roles include:
- Creator Partnerships – Onboarding and supporting content creators.
- Content Policy & Moderation – Ensuring compliance with community guidelines.
- Product Growth & Monetisation – Ad formats, subscriptions, and engagement tools.
Google Cloud Platform (GCP)
What it is – Enterprise cloud services for compute, storage, AI, and analytics. India‑based roles include:
- Cloud Solutions Architecture – Designing enterprise cloud deployments.
- Data & AI Engineering – Vertex AI, BigQuery, and ML pipelines.
- Customer Engineering – Pre‑sales technical consulting and onboarding.
Ads & Commerce
What it is – Google’s advertising and commerce products, including Google Ads, AdSense, Google Shopping, and Merchant Center. India‑based roles include:
- Campaign Optimisation – Performance marketing and bid strategy.
- Product Management – Ad formats, targeting, and measurement tools.
- Merchant Solutions – E‑commerce integrations and seller support.
Hardware & Devices
What it is – Consumer electronics like Pixel phones, Nest smart home devices, and Chromebooks. India‑based roles include:
- Hardware Engineering – Device design, testing, and localisation.
- Supply Chain & Ops – Vendor management and logistics.
- Retail & Channel Partnerships – Distribution and sales enablement.
Internal Functions
What it is – Corporate and enabling teams that support Google’s global operations. India‑based roles include:
- People Operations (HR) – Talent acquisition, L&D, and employee engagement.
- Finance & Legal – Compliance, contracts, and budgeting.
- IT & Security – Infrastructure, cybersecurity, and enterprise tools.
Important dates & deadlines?
Application Deadline
10 Oct 25, 05:13 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Content Strategist, Multimodal Content, GTech Ad Customer Support
Share with
