Job Description
Summary
As we prepare to reopen Hyatt Place Dubai Baniyas Square, we are looking for an experienced and passionate Assistant Manager - Front Office to join our team. In this role, you will support the daily Front Office operations, ensure seamless guest experiences, lead and develop the front office team, and uphold Hyatt's standards of hospitality excellence.
Key Responsibilities
- Support the day-to-day management of Front Office operations, ensuring smooth and efficient service delivery.
- Lead, motivate, and develop Front Office colleagues to achieve high levels of guest satisfaction and operational performance.
- Supervise all guest arrival and departure experiences, ensuring a warm welcome and efficient check-in/check-out process.
- Handle guest concerns, feedback, and service recovery in a professional and timely manner.
- Monitor room inventory, room allocation, and VIP arrivals to maximize guest satisfaction and operational efficiency.
- Drive room revenue through upselling initiatives and effective inventory management.
- Ensure compliance with Hyatt brand standards, policies, and procedures.
- Conduct daily briefings and communicate operational priorities to the team.
- Support recruitment, onboarding, training, and performance management of Front Office colleagues.
- Prepare duty rosters and manage staffing levels in line with business demands.
- Collaborate closely with Housekeeping, Engineering, Reservations, Sales, and other departments to ensure a seamless guest experience.
- Monitor guest feedback platforms and implement action plans to continuously improve service quality.
- Ensure accurate cashiering procedures, audit compliance, and adherence to financial controls.
- Maintain high standards of cleanliness, grooming, and professionalism across the Front Office team.
- Act as Manager on Duty when required, ensuring smooth hotel operations and prompt resolution of operational issues.
- Foster a positive work environment that reflects Hyatt's culture of care and teamwork.
- Diploma or Degree in Hospitality Management or a related field.
- Minimum 2-3 years of supervisory experience in Front Office operations within an international hotel environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent guest service, problem-solving, and conflict-resolution abilities.
- Proficiency in hotel PMS systems and Microsoft Office applications.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to work flexible shifts, including weekends and public holidays.
- Fluency in English; additional languages will be an advantage.
Skills
SalesAudit ComplianceFinancial ControlsInventory ManagementRecoveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
""Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to create value for shareholders, build relationships with guests and attract the best colleagues in the industry. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences and vacation ownership properties, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Andaz®, Hyatt Centric®, The Unbound Collection by HyattTM, Hyatt Place®, Hyatt House®, Hyatt ZivaTM, Hyatt ZilaraTM and Hyatt Residence Club® brand names and have locations on six continents.""
Important dates & deadlines?
Application Deadline
16 Oct 26, 01:36 PM IST
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Assistant Manager- Front Office
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