Job Description
Summary
- Handle incoming calls and emails related to room reservations in a courteous and professional manner.
- Manage guest bookings using the hotel's reservation system, ensuring accuracy and completeness.
- Provide information on room rates, availability, packages, and hotel facilities to potential guests.
- Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
- Upsell rooms and promote hotel services to maximize revenue.
- Maintain up-to-date knowledge of hotel promotions, events, and policies.
- Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
- Maintain guest confidentiality and data privacy in all communications and systems.
- Prepare daily and weekly reservation reports for management review.
- Deliver exceptional customer service to ensure guest satisfaction and loyalty.
Looking to get Placed? Try our Placement Guarantee Plan
- Fluent in Arabic and English, both spoken and written; additional languages are a plus.
- Minimum 1-2 years of experience in reservations.
- Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
- Strong communication, organizational, and customer service skills.
- Ability to work under pressure, handle multiple tasks, and maintain attention to detail.
Skills
SalesIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
""Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to create value for shareholders, build relationships with guests and attract the best colleagues in the industry. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences and vacation ownership properties, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Andaz®, Hyatt Centric®, The Unbound Collection by HyattTM, Hyatt Place®, Hyatt House®, Hyatt ZivaTM, Hyatt ZilaraTM and Hyatt Residence Club® brand names and have locations on six continents.""
Important dates & deadlines?
Application Deadline
03 Jul 26, 01:48 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Reservation Agent - Arabic Speaker
Share with
