Customer Service Consultant

About GreedyGame
GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats.
Read more about us: Pubscale & Offerwall
Role Overview
As a Customer Service Executive, youll act as the first line of support. Youll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics.
This is an immediate requirement contract role for 3 month may be extend looking as performance ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team.
What Youll Do Day To Day

• 
  Manage daily inbound customer tickets via email and chat, resolving queries related to integration and ad setup (approximately 50100 interactions/month).
• Assist in onboarding new clients, guiding them through setup and ensuring a seamless experience.
• Monitor and track client KPIs, proactively identifying areas for improvement and adoption.
• Collaborate with cross-functional teams (Tech, Sales) to escalate and resolve complex client issues via Zoho CRM.
• Maintain and update internal knowledge bases, FAQs, and customer education content.
• Conduct post-integration follow-ups to drive product adoption and ensure customer satisfaction..
  

What Were Looking For

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  Get Hired
  2-5 years of experience in client support, onboarding, or customer success (internships count!).
• Excellent written and verbal communication skills.
• Familiarity with CRM systems (Zoho CRM preferred) is a plus.
• Preffered someone with B2C experience.
  

Why Join Us

• Work on a high-impact product solving real-world challenges for app developers.
• Opportunity to grow into account management, product consulting, or technical success roles.
  

Skills: onboarding,crm,mobile,b2c,customer,communication,adoption