85+ Applicants
Posted: 8 months ago
5-9 years
Haryana
Work from Office
Posted: 8 months ago
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Applicants: 85+
Job Description
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Job Description
- As a Team Lead for the Customer Service department, you will be responsible for leading a team of customer service representatives to deliver high-quality services and ensure exceptional customer satisfaction. With 5-6 years of experience in customer communications and a proven track record in team leadership, you will play a crucial role in developing and implementing strategies to enhance customer loyalty.
Your key responsibilities will include monitoring team performance, providing feedback and coaching to improve productivity, handling escalated customer inquiries and complaints professionally, and collaborating with other departments to resolve issues and enhance the overall customer experience. Additionally, you will be responsible for training team members, ensuring they have the necessary tools and resources for success, maintaining accurate customer interaction records, and providing regular reports to management.
To qualify for this role, you should have a Bachelor's degree in business administration or a related field, along with at least 5-6 years of experience in customer communications, including 2 years in a leadership role. Strong communication, interpersonal, and problem-solving skills are essential, along with a customer-focused mindset. Proficiency in CRM software and the Microsoft Office suite is required, as well as the ability to work well under pressure in a fast-paced environment.
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If you are a motivated and results-driven individual with a passion for customer service, we invite you to apply for this exciting opportunity to lead our Customer Service team. Stay informed about industry trends and best practices to continuously improve our service delivery and customer satisfaction.,
Skills
Customer SatisfactionCustomer ServiceService DeliveryAdministrationDeliveryCoachingFeedbackCRM SoftwareTeam LeadershipProblemsolvingMicrosoft OfficeStrategic PlanningCustomer CommunicationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
25 Oct 25, 12:20 PM IST
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