Senior Training Specialist-GLD

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. Were a best of both worlds kind of company. Were big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
The Global Learning and Development (GLD) team is looking for a passionate and motivated soft-skill trainer who can plan, implement, and scale new and existing soft-skill, management, and leadership development programs for employees at the associate, frontline, and mid-management levels. This role is critical to the successful development, launch, scaling, and maintenance of a world-class GLD team.
Youll spend time on the following:

• Design, pilot and roll out innovative, high-impact learning experiences across diverse geographies, utilizing both in-person and digital formats to engage employees effectively
• Evaluate, enhance and scale existing development initiatives to match the organizations rapid growth and evolving needs
• Support the exploration and eventual implementation of AI solutions for content design
• Manage logistics for learning programs within a specific site or program area
• Gather learning impact data and create informative reports
• Analyze training data for patterns and trends to provide actionable insights to business stakeholders
• Focus on creating the optimal learner experience and recommend enhancements
• Conduct needs assessments (surveys, interviews) and suggest program improvement.

• Contribute to the organizations efforts for continuous improvement
• Develop and maintain strong partnerships with front-line and mid-level managers
• Participate in needs assessments, analyze and prioritize requirements, and align recommendations with business goals
• Assist program managers in executing program-related tasks as needed, including communication, documentation, and analysis
• Support the development and maintenance of learning content when required
  

Were excited about you if you have:

• A bachelors degree in a relevant field
• Experience in Learning & Development roles
• Adept at leveraging technology to create innovative and engaging learning experiences
• Proven track record in designing and delivering impactful learning programs that achieve tangible business results in entrepreneurial or scale-up context
• Familiarity with various business areas (e.g., operations, product, tech) to create holistic, relevant learning initiatives

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• Fluent in English with full proficiency in speaking, reading, and writing
• At least 3 years of professional experience in facilitating soft skills programs for both virtual and in-person groups, ideally in a large corporate environment that embraces multiculturalism
• Knowledgeable in soft skills, behavioral, management, and leadership development concepts, as well as adult learning principles
• Skilled at prioritizing tasks in a fast-paced and complex work environment, ensuring effective time management
• Strong verbal and written communication abilities, with a knack for influencing across different job levels
• Excellent team player with strong interpersonal skills
• Self-directed and able to manage projects independently with confidence
• Proficient in all Microsoft Office applications, with a particular strength in MS Excel, MS PowerPoint, and MS Word
  

Groupons purpose is to build strong communities through thriving small businesses. To learn more about the worlds largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something thats a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. Weve noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupons Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.