Customer Success Manager

About Us:
Gushwork is reinventing how businesses get discovered online. Were an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexityby building a content engine on websites designed to attract AI visitors alongside human visitors.
Were a US and Bengaluru-based company thats raised over $11M from top-tier global VCs including SIG, Lightspeed, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. Were changing that.
Were at an exciting inflection pointmoving fast, solving hard problems, and building technology thats becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, wed love to meet you.
More about the role below - if you feel its a fit, we are excited to meet you!
Key Responsibilities:

• Build and maintain strong customer relationships to understand their needs and ensure their success
• Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively
• Implement and optimize customer success processes to enhance efficiency and satisfaction
• Analyze customer data to derive insights and make data-driven decisions
• 
  Collaborate with cross-functional teams to improve product and service offerings based on customer feedback
• Contribute to the development of customer success strategies and best practices
  

Qualifications:

• 3-6 years of experience in customer success or related roles, preferably managing the US clients
• Bachelors degree in a related field (Engineering, Business, or similar)
• Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions
• Excellent communication and interpersonal skills
• Proven experience in customer success principles and practices
• Ability to work in a fast-paced, dynamic startup environment

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• Proficiency in customer relationship management (CRM) tools and data analysis software
  

What We Offer:

• Opportunity to play a key role in a rapidly growing startup
• Exposure to cutting-edge AI and SEO technologies
• Collaborative work environment with a focus on innovation
• Competitive salary and benefits package
• Professional growth and development opportunities
• If youre passionate about customer success, operational excellence, and have a data-driven mindset, wed love to hear from you!
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.