Head - KYC Operations - Banking

Head of KYC Operations

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In this role, you will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence. You are responsible for setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets. The role usually involves overseeing 150+ employees across multiple locations both Internally and Outsourced, ensuring achieving the organization's mission, and aligning operational strategies with business goals.
Qualifications :
- Exceptional verbal and written English communication skills are essential, with proficiency in additional languages considered advantageous. Ability to articulate complex concepts clearly to diverse audiences.
- Extensive experience, typically 10+ years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).
- Demonstrated leadership experience, preferably 8+ years, in leading and mentoring large teams, fostering an inclusive and high-performance culture.
- In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding KYC/AML.
- Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making.
- Highly punctual, with a strong sense of initiative and a proactive approach to driving strategic objectives and delivering results.
- Exceptional communication and interpersonal skills, coupled with strong organizational capabilities. Ability to effectively manage time and thrive in fast-paced, high-pressure environments.
- Expertise in multi-tasking and maintaining accountability in complex and challenging scenarios.
- Proven ability to identify and address gaps in policies and processes, providing detailed feedback and constructive recommendations through established communication channels.
- Strong track record of personal ownership and responsibility, with a demonstrated ability to collaborate effectively across various teams and levels within the organization.