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Job Description
Job Profile
- Expert level technical support for network security product.
- Handling customer technical escalations.
- Troubleshooting, diagnosing and resolving technical customer issues.
- Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.
- Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.
Skill sets desired
- Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.
- TCP/IP fundamentals
- IP subnetting and supernetting and hierarchical routing principles
- Routing protocol operation (BGP)
- Routing policies at BGP peering points
- VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)
- Hands-on configuration and operational knowledge of Cisco and Juniper routers
- Hands-on Understanding and knowledge of Netflow, SNMP
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Operating systems - Basic to Intermediate knowledge of Linux
Database: Basic to Intermediate knowledge of database - postgres, sqlite
Good to have: Scripting - shell and/or high level languages (Python, Perl, Php)
Other:
- Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
- Outstanding customer service and advanced written and verbal communications skills.
Skills
Technical SupportCustomer ServiceProduct SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
HARMAN designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN started its operation in India in 2009 and has been at the core of innovations and transformation from a hardware-focused company to a software- and services-driven business. The company has more than 9000 employees across eight cities in India. In line with Prime Minister, Narendra Modi’s ‘Make in India’ vision, HARMAN has invested significant resources in building its R&D and manufacturing capabilities in India, including a state-of-the-art factory in Pune, Maharashtra that delivers cutting-edge infotainment and audio solutions for HARMAN’s automotive partners, including TATA Motors, and Maruti Suzuki.
Important dates & deadlines?
Application Deadline
04 May 25, 01:11 PM IST
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Senior Engineer - Product Support
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