Staffing Lead

Skill: Staffing Lead

Experience: 6 - 13 years

Location: Gurgaon

Work Mode: Hybrid

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We are looking for a dynamic and result-oriented Staffing Lead / Account Manager with strong expertise in IT/Technical Recruitment and Client Management. The ideal candidate should have hands-on experience managing Tier-1 clients or GCC companies, handling high-volume hiring demands, and ensuring consistent, high-quality delivery within defined timelines.

This role requires a strong balance of recruitment execution, client engagement, and delivery ownership.

Key Responsibilities

Account Management & Client Handling

• Act as the primary point of contact (POC) for assigned client accounts
• Build and maintain strong relationships with Tier-1 clients / GCC companies
• Understand client hiring needs, priorities, and workforce planning
• Ensure high levels of client satisfaction through effective communication and delivery

Recruitment Delivery (IT/Technical Hiring)

• Manage end-to-end IT/Technical recruitment lifecycle
• Handle high-volume hiring requirements with strict turnaround times (TATs)
• Drive sourcing strategies through job portals, social platforms, references, and internal databases
• Ensure quality screening, evaluation, and candidate fitment

Delivery & Team Coordination

• Manage and drive recruitment delivery against client requirements and SLAs
• Coordinate with internal recruiters or teams to ensure timely closures
• Allocate and track requirements, ensuring optimal productivity and output
• Mentor and support team members where required

Reporting & Metrics Management

• Prepare and share daily/weekly/monthly reports on hiring metrics
• Track key KPIs such as submission ratio, closure ratio, and TAT adherence
• Analyze data to identify gaps and improve recruitment efficiency

Escalation & Stakeholder Management

• Proactively handle and resolve client and internal escalations
• Ensure adherence to client SLAs and delivery commitments
• Maintain transparent communication with stakeholders on progress and challenges

• Strong experience in IT/Technical Recruitment
• Proven track record in Account Management and Client Handling
• Experience working with Tier-1 clients or GCC organizations
• Ability to manage high-volume hiring and fast-paced environments
• Strong expertise in sourcing, screening, and stakeholder communication
• Excellent problem-solving, negotiation, and interpersonal skills

Key Competencies

• Strong ownership and accountability
• Client-focused approach
• Ability to work under pressure and meet deadlines
• Effective team collaboration and coordination
• Data-driven mindset with focus on continuous improvement

Good to Have

• Experience in vendor/MSP environments
• Familiarity with ATS tools and recruitment dashboards
• Prior experience in staffing or consulting organizations