Customer Support Representative

Key Responsibilities:

· Listen attentively to customer inquiries and complaints, empathize with their concerns, and take appropriate action to resolve issues in a timely and professional manner.

· Handle customer issues and service requests across various channels (phone, email,chat, social media), ensuring a positive customer experience.

· Accurately record and update customer interactions, including details of inquiries,actions taken, and resolution outcomes in the CRM system.

· Collaborate cross-functionally with internal teams such as sales, logistics, technicalsupport, and product development to ensure seamless issue resolution.

· Track and follow up on customer concerns to ensure full resolution and satisfaction, maintaining a customer-first approach.

· Promote customer loyalty and retention by delivering a personalized and solution-oriented service experience.

· Stay updated on product features, changes, and service offerings to provide accurate and informed support.

· Escalate unresolved or complex cases to senior team members or management, as appropriate.

· Meet or exceed customer service KPIs and performance targets, contributing to the team’s overall success.