HCLTech Customer Service Fresher Hiring -Nagpur Location
Operations Maintenance & Support
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Job Description
HCLTech hiring for fresher candidates
Hiring Alert |Customer Support | Nagpur
We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.
Role: Level 1 (Customer Service Representative)
Location: Nagpur
Shift: 24x7 Rotational
Week Offs: 2 Rotational Offs
Experience: Fresher
What Youll Do:
Handle customer queries via calls, emails, and tickets
Perform initial troubleshooting & issue resolution
Log and manage incidents using ticketing tools (ServiceNow preferred)
Ensure timely updates, follow-ups, and proper documentation
Escalate complex issues to higher support levels
Deliver high customer satisfaction
What Were Looking For:
Strong communication skills
Basic IT troubleshooting knowledge
Willingness to work in rotational shifts
Freshers & early professionals are welcome
B.Tech, BCA, MCA and M.Tech not eligible
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Skills
Customer SupportCustomer SatisfactionCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Important dates & deadlines?
Application Deadline
20 Sep 26, 06:19 PM IST
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