HCLTech Is Hiring For Digital Marketing Operations Management

HCLTech is hiring for Digital Marketing Operations Management

Location : Bangalor

eExperience : 9 to 14 Yea

sShift: US shif

tDesignation : Deputy Manage

r
Role Summa

ryWe are looking for a Digital Marketing Shared Services professional responsible for managing multiple digital marketing sub-tracks, including Digital Demand, E-commerce Operations, Analytics, and Marketing Automation. The role requires strong operational ownership, stakeholder management skills, team leadership capabilities, and the ability to drive continuous improvements across marketing operation

s.
Key Responsibilit

iesDigital Marketing Operations Managem

• entManage end-to-end operations across Digital Marketing shared services tracks includi
• ng:Digital Demand Operations, E-commerce Operations and Analytics, Marketing Automat
• ionMarketing Analytics & Report
• ingEnsure smooth execution of daily operational activities, process adherence, and SLA complian
• ce.Identify operational gaps and drive process improvements to enhance efficiency and quali
• ty.Stakeholder Managem
  
• entAct as the primary point of contact for business stakeholders and internal tea
• ms.Build strong relationships with marketing, business, technology, and operations tea
• ms.Understand business requirements and ensure effective execution through the shared services te
• am.Manage escalations and provide timely resolutio
• ns.Business Reviews & Report
• ingPrepare and lead governance meetings including: WBR, MBR,
• QBRTrack operational metrics, KPIs, SLAs, productivity, and quality performan
• ce.Provide insights, risks, action plans, and improvement recommendations to stakeholde
• rs.Team Management & Leaders
• hipLead, mentor, and manage the Digital Marketing operations te
• am.Drive daily/weekly operational calls with teams and stakeholde
• rs.Monitor workflow, dependencies, risks, and delivery timelin
• es.Maintain operational documentation, process trackers, and dashboar
• ds.Support implementation of new tools, platforms, and process enhancemen
• ts.Required Skills & Experie
• nce10+ years of experience in Digital Marketing Operations / Marketing Shared Services / Marketing Operatio
• ns.Experience in stakeholder management and leading business governance foru

ms.
Education & Experi

• ence
  Bachelors degree or

MBA.

• SkillsExperience with marketing automation platforms and CRM
• tools.Knowledge of digital analytics, campaign operations, and e-commerce proc
• esses.Experience working with global teams and cross-functional stakeho
• lders.Strong presentation and reporting s

kills.
Key Performance Indicators

• (KPIs) Leadership & People Man
• agementStakeholder Man
• agementOperational Exc
• ellenceStrategic T
• hinkingData-Driven Decision
• MakingProcess Impr