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Job Description
Role & responsibilities :
- Respond to customer first contact resolution mails received at designated Credit Card team ID as per agreed business TAT
- Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution
- To ensure 100% adherence to laid down process while responding to customer mails
- Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
- To identify request received from customer for charges waiver and raise request in CBCI system as per grid
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Preferred Candidates :
Good communication in English in written and oral
Skills
Customer ServiceSolving QueriesCredit CardsMail ManagementCustomer HandlingEscalationsCustomer SupportCardsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
We at HDFC Bank strive to provide you with the best facilities for all your financial needs at your convenience. It is our pleasure to introduce our RD Calculator—a tool for all your answers about an RD.
Important dates & deadlines?
Application Deadline
06 Mar 26, 05:48 PM IST
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