Customer Success Manager

Headsup Corporation

Business Development / Sales

147+ Applicants

Posted: 11 months ago

4-6 years

India

Work from Office

Posted: 11 months ago

Applicants: 147+

Job Description

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Job Description

Responsibilities

Manage clients accounts directly on both strategic and operational levels: technical,

business, support, and product

Responsible for Account Management and relationship.
Responsible for renewal negotiations and maintaining a low Gross Churn.
Main expert contact for any client issue
Provide client feedback internally
Provide client training and webinars
Upsell existing clients
Introduce new features
Work closely with the R&D, Product, and sales teams.

Requirements

4+ years of experience in a Customer Success / Account Management role
Experience with working in SaaS companies with global enterprise customers - a must
Experience in commercial negotiations with customers.
Experience working with product and R&D management
Willingness to travel to multiple locations worldwide, at least 30% of the time. mainly to

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Singapore and Gulf region

Excellent interpersonal and communication skills, from users to high-level executives;

quick learner, curious, creative, and open-minded.

Experience working with Customer Success supporting systems such as SalesForce,

helpdesk, and training tools.

Familiarity with B2B customers and business processes - is an advantage.
Additional languages other than English - an advantage

Skills: saas,b2b,interpersonal skills,communication,helpdesk,training tools,salesforce,customer,customer success,management,communication skills,account management,commercial negotiations

Skills

AccountsBusiness ProcessesSalesAccount Management

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Important dates & deadlines?

Application Deadline

10 Jun 25, 11:23 AM IST

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