Part Time Female Telecaller - 1-2 Yrs Experience Or Fresher

Key Responsibilities

1. Outbound Calling

• 
  

  Make outbound calls to potential customers from provided databases, leads, or cold call lists.

  
  
• 
  

  Introduce and explain the company’s products or services in a clear and persuasive manner.

  
  
• 
  

  Generate interest and set appointments or sales calls for the sales team.

  
  

2. Inbound Call Handling

• 
  

  Answer incoming calls from customers seeking information about products, services, or promotions.

  
  
• 
  

  Provide accurate and relevant information, guiding customers towards purchasing decisions.

  
  
• 
  

  Resolve basic customer queries or escalate complex issues to the appropriate department.

  
  

3. Lead Generation and Conversion

• 
  

  Identify sales opportunities through customer interactions.

  
  
• 
  

  Record details of customer interactions and transactions in the CRM system.

  
  
• 
  

  Follow up with leads through calls, emails, or messages to convert them into customers.

  
  
  

4. Customer Relationship Management

• 
  

  Build rapport with customers and maintain long-term business relationships.

  
  
• 
  

  Understand customer needs and recommend suitable solutions.

  
  
• 
  

  Handle customer objections professionally and work towards satisfactory resolutions.

  
  

5. Product Knowledge

• 
  

  Stay updated with the latest features, benefits, and pricing of company offerings.

  
  
• 
  

  Understand competitor products and services to better position the company’s solutions.

  
  
• 
  

  Use knowledge to address customer questions confidently and accurately.

  
  

6. Achievement of Targets

• 
  

  Meet daily, weekly, and monthly call and sales targets set by management.

  
  
• 
  

  Contribute to achieving team performance metrics such as sales revenue, conversion rates, and customer satisfaction scores.

  
  

7. Reporting and Documentation

• 
  

  Maintain detailed records of calls made, responses received, and outcomes achieved.

  
  
• 
  

  Submit daily and weekly reports to supervisors on progress and challenges.

  
  

  Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
• 
  

  Provide feedback from customers to help improve products, services, and processes.

  
  

8. Compliance and Quality Standards

• 
  

  Follow scripts and calling guidelines to ensure professionalism and compliance with company policies.

  
  
• 
  

  Adhere to data protection regulations while handling customer information.

  
  
• 
  

  Maintain high standards of courtesy, clarity, and accuracy in every call.