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Job Description
POSITION SUMMARY STATEMENT
The Associate Services officer position supports Herbalifes Vision, Mission and Values through excellent and professional customer service by assisting frontline officers and Associates with all business inquiries. The position is responsible for accepting inbound calls from agents and Associates. Associate Services Officer is also responsible for making outbound calls to assist with the completion of incoming calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles Customer calls and takes full ownership of inquiries through troubleshooting, researching, and providing proper resolution to customers. Supports the Herbalife philosophy by promoting new products, sales tools and marketing campaigns. Possesses excellent knowledge of Herbalife marketing plan, product information and Sales and Communication information.
ORGANIZATIONAL RELATIONSHIPS
Interacts with all levels of Associates and Customers.
Detailed Responsibilities/Duties
- Aware of and adheres to all expectations as stated in Employee Handbook and Departmental Guidelines for Associate Services. Familiar with Associate/Preferred Customers goals and business needs.
- Proactively identifies issues and is comfortable in taking reasonable risks outside the confines of the current job. Seeks opportunities to help others and is proactive rather than reactive.
- Proactively provides timely responses to all assigned responsibilities and requests. Actively seeks opportunity to provide feedback independently and when requested. Cooperatively organizes work assignments and accepts alterations to meet organizations needs.
- Demonstrates empathy and understanding when following through on Associate inquiries. Pays attention to details and gathers all relevant information to ensure accurate response and effective follow-up. Demonstrates commitment to the Associate by confirming agreement of the resolution that is best for the customer.
Skills
Marketing CampaignsMarketingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Herbalife International India Pvt. Ltd., a subsidiary of the global nutrition giant Herbalife, operates with a mission to improve nutritional habits around the world with great-tasting, science-backed nutrition products that help people get the right balance of healthy nutrition. Founded on the principle that the foundation to a longer, healthier life begins with the right nutrition and lifestyle, Herbalife India offers a wide range of products that include protein shakes, vitamins, and dietary supplements, along with personal care products. These products are available exclusively through a network of independent distributors, providing personalized guidance and support to customers on their journey towards wellness. Herbalife's commitment to quality and sustainability is evident in their seed to feed strategy, ensuring high standards throughout the product development lifecycle. With a strong emphasis on community building and a vibrant corporate social responsibility agenda, Herbalife International India Pvt. Ltd. stands as a beacon of wellness advocacy, promoting a healthier, more active lifestyle across the nation.
Important dates & deadlines?
Application Deadline
29 Sep 26, 06:04 PM IST
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Officer, Contact Center - India
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