Officer, Walk-in, Associate Services - (Thrissur)

Position Summary

We are looking for a proactive and customerfocused Front Office Executive to manage daily frontend operations at our Thrissur location. The role involves cash handling, data entry, coordinating walkin applications, managing documents, and supporting crossfunctional teams to ensure seamless daily operations.

Key Responsibilities

Daily Operations

• Handle front desk activities including cash management, receipts, and data entry.
• Reconcile daily transactions and share reports within the defined TAT.
• Receive, track, and update documents in the system accurately and on time.
• Manage walkin applications by keying in details promptly.
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  Maintain proper filing of records and share reports through the appropriate channels.
• Support crossfunctional teams such as Call Center and Records when required.
• Be flexible to support nearby locations based on operational needs.
• Adhere to locationspecific cash discrepancy and compliance policies.
• Handle queries or situations at the counter with sound judgment in coordination with the Team Lead/Floor Supervisor.

Administrative Responsibilities

• Provide administrative support to the location as needed.
• Once confirmed and designated as senior staff, ensure tasks are completed by the team.
• Identify operational challenges and coordinate with stakeholders to resolve them.

Local Sales Event Support

• Participate in local sales events when required.
• Ensure accurate reconciliation of event transactions and timely submission of reports.

Minimum Qualifications

• Graduate (any discipline)
• Open to Male / Female candidates
• Minimum 2 years of experience in front office operations, billing, and cash handling
• Strong commitment, flexibility, and willingness to take on diverse responsibilities