Desktop Support Specialist

About The Company
SISL Global is a leading provider of comprehensive IT solutions and support services, dedicated to delivering innovative and reliable technology solutions to clients across various industries. With a strong focus on customer satisfaction and technical excellence, SISL Global prides itself on maintaining a skilled workforce capable of addressing complex IT challenges. The company emphasizes a collaborative work environment, fostering growth and continuous learning to stay ahead in the rapidly evolving technology landscape.
About The Role
The EUC Support Engineer at SISL Global plays a vital role in ensuring seamless end-user computing experiences by providing technical support and troubleshooting for hardware and software issues. The successful candidate will be responsible for supporting a diverse set of technologies including Windows, Mac OS, Office 365, and various peripherals. This role involves working closely with end-users, vendors, and internal teams to resolve issues efficiently, maintain compliance standards, and support project activities related to end-user computing. The ideal candidate should be a team player with strong communication skills and a proactive approach to problem-solving, capable of working in a dynamic environment with multiple priorities.
Qualifications

• Proven experience as an End User Computing Support Engineer or similar role.
• Strong proficiency in Windows 7/10 and Mac OS environments.
• Hands-on experience with hardware setup, troubleshooting, and repair.
• Knowledge of software installation, configuration, and troubleshooting, including Office 365 and related tools.
• Familiarity with SCCM for OS deployment and software management.
• Understanding of network fundamentals, Wi-Fi troubleshooting, and VOIP systems.
• Experience with remote support tools and ticketing systems such as ServiceNow.
  
• Excellent communication and interpersonal skills, with bilingual proficiency preferred.
• Ability to work collaboratively across teams and coordinate with vendors effectively.
• Prior experience with compliance activities such as BitLocker, antivirus management, and data security protocols.
• Educational background in Information Technology, Computer Science, or related fields is preferred.
  

Responsibilities

• Provide end-user support for Windows (Win7/Win10), Mac OS, and associated peripherals.
• Set up new desktops and laptops, including Windows installations, profile configurations, and hardware setup.
• Troubleshoot hardware issues, including printers, conference equipment, and network devices, coordinating with vendors for repairs or replacements.
• Support remote users through remote desktop tools, ensuring minimal downtime.
• Assist with video conferencing setups, VC equipment, and projectors for seamless meetings.

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  Monitor and manage support tickets via ServiceNow, ensuring timely resolution within SLA standards.
• Install and configure Windows OS on new hardware, replicating configurations from existing systems using SCCM.
• Troubleshoot and resolve software-related issues efficiently.
• Maintain compliance activities such as BitLocker encryption, antivirus updates, and SCCM configurations.
• Coordinate with offshore teams and support functions like H&F support for Wintel and network infrastructure.
• Assist with VOIP systems, conference room administration, and related hardware.
• Utilize Office 365, OneDrive for Business, and Skype for Business to support end-user productivity tools.
• Perform basic network and Wi-Fi troubleshooting to resolve connectivity issues.
• Ensure documentation of support activities, hardware/software upgrades, and compliance activities are accurate and up-to-date.
  

Benefits
SISL Global offers a competitive benefits package that includes health insurance, paid time off, and opportunities for professional development. The company promotes a healthy work-life balance and provides a collaborative environment where employees can grow their skills and advance their careers. Employees are also encouraged to participate in training programs, certifications, and team-building activities designed to enhance their professional capabilities and foster a positive workplace culture.
Equal Opportunity
SISL Global is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants are treated with respect and fairness. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected status. Our hiring decisions are based solely on qualifications, skills, and experience, ensuring a diverse and dynamic workforce that drives innovation and excellence.