Technical Business Analyst

Successful completion of a full 4-year course of study in an accredited college or
university leading to a bachelor’s or higher degree; OR appropriate combination of education and
experience.

• Relational database knowledge


• Outstanding analytical problem solving, analytical decision-making skills.


• Ability to see big picture of relationships of different technology and systems


• Ability to use multiple elicitation techniques, listens to business stakeholder and end users.


• Demonstrates creative and innovative thinking by bringing new ideas and improvements forward.


• Advanced Excel, PowerPoint, Word skills.


• Self-starter with excellent time management skills and some flexibility when working in a global environment across all time zones.
  


• Highly organized and able to handle multiple projects simultaneously, requiring little direct supervision.


• Able to create SQL with minimal direction for data retrieval from relational database.


• Proven ability to interface and communicate between the business and IT – understanding the business requirements and how to translate them into technical specifications.


• Knowledge of Business Travel standard tools an asset (GDS, OBTs …)


• Excellent communication and interpersonal skill.

• Assists in the identification of potential solutions to business problems through the use of user interface, analytical skills, and business knowledge; represents a function, business or industry.


• Performs tasks related to the design, implementation, support/maintenance, and enhancement of the client’s enterprise, vendor and in-house developed applications.


• Coordinates the entire call resolution process from initial call to resolution for a supported business system application or service, resolving many of the call requests themselves.


• Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues.


• Completes content, process, and procedures for technical and functional system work that is low to medium in complexity.


• Typically works with senior staff, but may coordinate smaller or less complex projects independently.


• Gathers business requirements, business process flows in designing and preparing new systems/solutions.


• Documents and analyses functional requirements, identifies gaps and alternative approaches to meet requirements, and ensures all deliverables completed.


• Defines modifications to existing systems in order to meet internal and external user requirements.


• Provides business knowledge to aid other team members.

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• Ensures proper documentation and business justification of all requests.


• Develops a well defined, shared understanding of the project scope.


• Records problem symptoms and status information in a timely fashion in an effort to communicate with and properly utilise senior staff.


• Develops clear vision for end product/system


• Acts as the primary focal point for all customer applications.


• Retrieve, use and understand data from a relational data warehouse in order to make recommendations to product team


• Supports call-initiated workflow through IT, logging all customer questions, requests, and problems and tracks the same through to resolution.

• Team player with excellent interpersonal skills.


• Self-motivated and independent learner.


• Ability to handle multiple projects.


• Proven abilities to take initiative and be innovative


• Analytical mind with a problem-solving aptitude


• Familiar with Agile development processes.


• Ability to communicate effectively in English, both written and verbal.