Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- This is an opportunity for you, as a current employee, to apply for the position of Customer Support Agent - Rep 3 dedicated to assisting our contractual customers. We are seeking motivated individuals who are passionate about providing top-notch support and enhancing the customer experience with HP products and services.
Your responsibilities will include understanding the business model for Contractual Support and adhering to agreed SLAs, completing assigned tasks and responsibilities within set timelines, working more independently and following a standard protocol to respond to customer issues, successfully resolving technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems, responding to service, product, technical, and customer-relations questions, and proactively assisting customers to avoid or reduce problem occurrence. You will also participate in projects for process or quality improvements, with your work being periodically reviewed by your Supervisor or Team Lead.
To excel in this role, you should have superior skills in both written and verbal communication, experience in a customer-facing role (either voice or non-voice), good knowledge of HP PCs and strong problem-solving skills, excellent fluency in the language to be supported, familiarity with computer technology, understanding of internal processes and tools such as CDAX and PartSurfer, and any additional certification or knowledge would be given preference. Proficiency in Microsoft Excel will be preferred.
Looking to get Placed? Try our Placement Guarantee Plan
The working style for this position involves the team currently working in a Hybrid model with rotational shifts.,
Skills
Customer SupportCustomer SupportVerbal CommunicationLanguage FluencyMicrosoft ExcelWritten CommunicationComputer TechnologyProblem SolvingHP PCsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
HP, or Hewlett-Packard, is a renowned global technology company specializing in personal computing, printing, and related services and solutions. With a history dating back to 1939, HP has been a pioneer in the technology industry, driving innovation and advancing the way people work and live. HP's diverse portfolio includes products such as laptops, desktops, printers, and software solutions, serving consumers, businesses, and government organizations worldwide. HP Careers provide exciting opportunities for talented individuals to join a dynamic team dedicated to pushing the boundaries of technology and delivering exceptional experiences to customers. With a culture of innovation, diversity, and collaboration, HP empowers employees to unleash their creativity and make a meaningful impact on the world.
Important dates & deadlines?
Application Deadline
17 Oct 25, 12:34 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Customer Solution Center Representative - Technical
Share with
