CRM & Marketing Automation Specialist

About the company we're hiring for Currently:

UAE-based pioneer delivering customer-centric experiences and unparalleled opportunities through cutting-edge technology, with six innovative tech ventures across the globe.

Job Summary:

We are seeking a results-driven CRM Lead to own and optimize our Customer Relationship Management strategy. The ideal candidate will be responsible for managing CRM platforms, improving customer engagement, driving data-driven decision-making, and aligning CRM initiatives with sales and marketing goals.

Key Responsibilities:

CRM Strategy & Management:

• Lead the development and execution of CRM strategies to improve customer acquisition, retention, and lifecycle value
• Own end-to-end CRM operations including data management, segmentation, workflows, and automation
• Ensure CRM systems are aligned with business objectives and customer journeys

Data & Analytics:

• Analyze customer data to identify insights, trends, and opportunities for growth
• Develop dashboards and reports for sales, marketing, and leadership teams
• Ensure CRM data accuracy, hygiene, and compliance with data policies

• Partner with Sales, Marketing, Customer Support, and Product teams to optimize CRM usage
• Support campaign planning, lead nurturing, and pipeline management
• Act as the primary CRM point of contact across the organization

Process Improvement & Automation:

• Design and implement CRM workflows, lead scoring models, and automation
• Improve customer communication through personalized and targeted messaging
• Identify and implement system enhancements and integrations

Leadership & Training:

• Train and support internal teams on CRM best practices
• Develop CRM documentation, SOPs, and usage guidelines
• Monitor user adoption and continuously improve CRM effectiveness

Required Qualifications:

• Bachelors degree in Business, Marketing, IT, or a related field
• 8 plus years of experience working with CRM platforms (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics)
• Strong understanding of customer lifecycle management and CRM best practices

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• Experience in CRM analytics, reporting, and dashboard creation.

Other Details:

Work Mode: ONSITE - Full Time

Location: Dubai, UAE

Experience: 8-12 years

Days: Monday to Friday

Timing: 9am-6pm

Benefits:

• Health insurance for employee & family
• Annual Ticket
• 24 Annual leaves on year completion
• Bonus - performance based
• Annual increment