93+ Applicants
Posted: 8 months ago
0-3 years
Kerala,
Kochi
Work from Office
Posted: 8 months ago
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Applicants: 93+
Job Description
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Job Description
- As a Team Leader for the Domestic Voice Process at an Insurance Customer Support company in Kochi, your role will involve leading and managing a team of customer support executives. Your responsibilities will include ensuring team performance, maintaining quality standards, and adhering to SLAs. You will be required to handle escalations, provide coaching and feedback to agents, and maintain daily reports to ensure a smooth process flow.
The ideal candidate for this position should have a graduation qualification and a minimum of 6 months of experience as a Team Leader in a voice process. The working shift for this role is rotational, and the salary offered ranges from 28,000 to 30,000.
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This is a full-time, permanent position that offers benefits such as paid time off and Provident Fund. The work location is in person, requiring your presence at the office in Kochi.,
Skills
Customer SupportVoice ProcessInsurance Customer SupportTeam LeaderIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
25 Oct 25, 12:20 PM IST
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