Assistant Manager Branch Operations

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Principal Responsibilities

·To ensure timely and error free reporting of transactions received at the Investor Service Centre.

·Manage customer communication effectively in order to have timely resolution

·Excel in distribution services & investor services with special focus on corporate customers

·Explore and process efficiency suggestions and contribute to achieve customer delight

·Comply with applicable regulatory requirements on qualifications required for the job profile

·Contribute to the knowledge management initiative of the customer service team.

·Contribution to recruitments / contingency / leave planning

·Ensure compliance to the process manual and FIM

·Excel in the monthly reporting process

·A good understanding of mutual fund/security markets

·The inclination to work in a client facing role, with a bent of mind for ‘service’

·Ideally a post graduate / minimum 2 plus yearsofexperience in aclient-facing role involving Service, Query Handling

·Knowledge of local language will be an advantage

Useful Link

Link to Careers Site: Click HERE

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Global Asset Management (India) Private Ltd