Assistant Manager Operation

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Why join us?

Asset Servicing and Tax Services covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims and Tax processing for multiple balance sheets across multiple business location.

The Opportunity:

The successful candidate will be responsible for completing BAU process of Equities Processing under Mandatory Corporate Action for both proprietary and SED businesses across entities. The role occupant is also responsible for processing the day to day events, ensuring controls are adhered to, and client queries are turned around quick

What you’ll do:

Principal Accountabilities: Key activities and decision making areas

Customers / Stakeholders

• HSBC offices globally
• Various Custodians and Agents Globally
• Internal customers within the various locations in UK/ Hong Kong/ France as a whole.
• Support multiple business lines per below:
• EQ - Proprietary trading and Prime Finance including cash equity, stock lending and SWAPs, Delta 1 and CFDs.

Typical Targets and Measures

• Client queries have a good response time within the expected 24-hour window.
• Relationships are kindled with all customers.
• Communicate effectively with internal and external clients to resolve issues efficiently
  

Leadership & Teamwork

• Complete the BAU process as a team that’s focused on Asset Services Equities Processing across multiple entities focusing on technical aspects.
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Supporting the initiatives undertaken by the management, GBM, HDPI and Group.
• Maintain general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
• Ensure that as part of the team all queries are dealt with within 24 hours.
• Ensure escalation takes place where necessary
• Work with the change team to provide detailed requirements and ensure projects are delivered on time
• Support process manager whenever required

Typical Targets and Measures

• Completing daily tasks successfully.
• Clear escalation of important items.
• Understanding and solving daily queries.
• Meet personal and departmental objectives.

Operational Effectiveness & Control

• Ensure daily operational efficiency by effective BAU completion, market specific requirements/procedures visibility and performance monitoring of various systems in own process.
• Issues/problems are fully analyzed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence.
• To acquire a broad understanding of the business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily operations
• To consistently maintain a high level of customer service by achieving established SLAs.
• To support Business Continuity Plan (BCP) by adhering to Group BCP guidelines.
• Ensure all instructions from customers and to agents and custodians are actioned in an accurate and timely basis.
• Ensure all reconciliation items are cleared correctly and on a daily basis where possible, and that all outstanding items are narrated according to SOX standards and adhering to the company FIM policy.
• Ensure that all notifications that are sent to your customers are accurate and on time.
• Consistently maintain a high level of customer service.

What you will need to succeed in the role:

Knowledge

A post-graduate diploma or degree in any discipline and equivalent practical experience / maturity.

Experience

• Experience in Global Market Operations, majorly in Asset Services EQ covering Mandatory CA and dividends on UK, Europe and Asia markets.
• Knowledge of TLM/ASPA/SYN/ETP/Global One/CADS/GMG/BBG/Claims Manager related systems.
• Specific market knowledge of the role advertised is beneficial
• Strong understanding of risk and risk management in EQ Processing.
• Excellent knowledge of different Mandatory corporate event types.
• Practical and working knowledge of operations functions is preferred.
• Attention to detail along with speed and accuracy are important, along with the ability to work in a team.

Skills

• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Attention to detail and accuracy.
• Customer focused and committed to providing a high quality service.
• Able to work in pressurized environment and manage priorities effectively.
• Strong collaborative management skills with the various stakeholders
• Problem solving skills and ability to drive process improvements
• High integrity and professionalism

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***