Assistant Manager Operations, Direct Custody And Clearing

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Role Purpose

• Timely KYC review and account opening for clients.


• Timely processing of static data updation on various systems.


• Timely submission of KYC documents on KRA system.


• Accurate checking / authorization of Client instructions for completeness and then authorized based on set market practices. Due attention should be paid to accuracy / timeliness of completion of transaction within the client Tats agreed in the SLAs and ensure no client complaints.


• Preparation of customized reports of Clients and timely distribution of the same.


• Accurate reporting to the market regulators like SEBI and RBI.


• Back-up for other officers in the section by learning other officer’s desk jobs to ensure rotation is in place and to ensure continuous movement of process


• Timely escalation of situations wherein the normal process steps might need to be diverted from.


• Maintaining a good relationship with internal customers like client Service team, Treasury, IFS, and Cross Border Team. Ensuring internal deadlines are met to meet the overall objective of ensuring excellent service to clients

Impact on the Business

• PA - To ensure accurate capture / authorization of transactions on system and escalation of issues / mismatches appropriately.

KA & DM – To ensure all transactions are processed as laid down processes / regulatory guidelines / DIBs and Audit findings / recommendations. To track mismatches (if any) / non standard processes and to highlight the same to the Line Manager to ensure timely completion of the transaction.

• PA – Accurate checking / authorization of client instructions.

KA & DM – Client instructions are checked for completeness and then authorized based on set market practices. Due attention is paid to accuracy / timeliness of completion of transaction within the client’s agreed TAT and to ensure no client complaint.

• PA – Contribute towards cost saving / revenue enhancement initiatives for the business

KA & DM –Drive Self to provide process improvement initiatives thereby focusing on cost saving / revenue enhancement solutions

Customers / Stakeholders

• PA - Ensure Operational Memorandum & Client SLAs are met at all times. Help in review of new Client requirements and help in acceptance if feasible.

KA & DM - To monitor desk performance against OM / SLA on an ongoing basis. Support client’s customization request on desk by implementing best possible solution. Interest of Client and HSBC should be at the foremost.

• PA - To maintain relationship with internal sections.

KA & DM – By developing and managing internal relationships cordially.

Leadership & Teamwork

• PA - Ensure Back-up duty done for other desks in the section.

KA & DM – Learn other officer’s desk jobs to ensure self learning and continuous movement of process.

• PA – Ensure maintaining Staff Productivity and Work Life balance

KA & DM – Increased automation of manual processes, process reengineering and design created by section head / process manager.

Operational Effectiveness & Control

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  PA - Ensure error-free and efficient operations across all clients as well as adherence to defined DIBS / process notes and diligently following the daily checklist put in place.

KA & DM – To follow the tools / triggers to monitor performance as per the defined process notes and checklist on an ongoing basis. No instance to be observed where any process deviation / exception has taken place that has resulted in negative impact for the client or HSBC.

• PA - To follow the operational risk indicators, including its identification, assessment, mitigation and control

KA & DM – Help in assessment of operational gaps / inefficiencies which could lead to frauds and lapses. To manage operational risk arising through fraud, unauthorized activities, error, omission, inefficiency, systems failure or from external events. Help in recording and updating on RCA / GORDON operational risk self assessment scores, action plans and reports, which impact the operational risks of the business.

• PA - Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

KA & DM – Follow and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal / external auditors and external regulators. Ensure awareness of self for compliance requirements and implementation of Group Compliance Policy. Ensure self awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

• Graduate with 2-3 years of experience.

Useful Link

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India