Open Market Sales Manager

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you furtherHSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.The Open Market Sales Manager is responsible for delivering a variety of initiatives that support the International Wealth and Premier Banking (IWPB) strategy. This includes applying a needs-based sales methodology across account acquisition, credit card offerings, and personal lending solutions. The position requires effective team leadership and close collaboration with both listed and non-listed companies to drive market expansion. Furthermore, the Open Market Sales Manager will coordinate service clinics, open days, and regular engagement sessions with corporate partners, thereby enhancing client relationships and reinforcing HSBC’s position as the banking partner of choice.In this role, you will:

• Consistently deliver on team performance objectives across Acquisition (excluding Premier accounts), Revolving Credit (credit cards), and Borrowing (personal loans), while upholding exemplary standards in customer experience and sales quality.
• Collaborate effectively with colleagues to build and maintain strong relationships with designated portfolio companies, ensuring their banking needs are addressed promptly and efficiently.
• Provide coaching and guidance to the team to proactively identify opportunities in Wealth Management, International Banking Corridors, and Private Banking, referring clients to the relevant business lines as appropriate.
• Ensure comprehensive coaching, mentoring, and support for all new joiners, working closely to achieve assigned KPIs across an expanding team.
• Uphold Group compliance standards and internal controls, maintaining a zero-tolerance approach to any form of misconduct.
• Promote a culture of outstanding customer service, operational excellence, and sustained productivity.

To be successful in the role, you should meet the following requirements:

• Complete understanding of the IWPB products, propositions and services, including the global service standards, and the ability to communicate this effectively to customers
  
• Proven experience dealing with and selling products and services to high net worth individuals
• Adept of developing a networking strategy and proven ability to achieve activity and outcome goals
• Knowledge of competitor activity, propositions and offers
• Excellent performance year by year
• Ability to manage high network clients
• Drive a team to success
• People management skills
• Strong communications and interpersonal skills
• Strong negotiation skills
• Good team player
• Excellent problem-solving skills
• Effective / seamless handover of customer relationships to those with appropriate skills to manage them
• Customer service orientation
• Risk awareness
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE

You’ll achieve more at HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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