Business Processes Associate Consultant_SAP Concur_2-3 Years_Devanahalli, Bangalore

We help the world run better
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging - but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Location - Devanahalli, Bangalore

What youll do:

1. Deliver exceptional service during every interaction with SAP Concur to foster a high level of client satisfaction.
2. Advocate for customers by sharing their perspective, influencing internal teams to achieve positive outcomes.
3. Maintain oversight of case logs, perform trend analysis for proactive risk mitigation, and ensure SLA adherence.
4. Create and maintain customer dashboards to provide real-time performance metrics.
5. Follow predefined processes and adhere to Select Care templates and documentation.
6. Escalate unresolved client issues promptly to ensure SLA timelines are met.
7. Collaborate with Select Care Managers to prepare for briefings, providing background and status on high-profile customer issues.
8. Identify and propose improvements to Select Care processes, documentation, and streamline services for efficiency.
9. Understand clients business requirements to compile site review documents, support configuration, and exceed client expectations.Analyze and resolve customer cases effectively.

What You Bring:

1. Experience in Powerbi, Excel, Powerpoint & MySQL
2. Excellent Analytical skills
3. Excellent communication skills
4. Excellent Presentation skills
5. Ability to correlate action into strategy and vice-versa
6. Accountability and ownership

Meet Your Team

• Work hours: 6:00 PM - 3:00 AM IST, supporting US-based customers.
• Collaborate within the shared services team that assists large North American clients who have premium Select Care or Advanced Care services.
• Support Select Care Managers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.