Senior Technical Customer Success Manager (CSM)

Hypersonix

Data Science Analytics & Machine Learning

149+ Applicants

Posted: 7 months ago

7-11 years

All India

Work from Office

Posted: 7 months ago

Applicants: 149+

Job Description

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Job Description

As a Senior Technical Customer Success Manager at our company, you will play a crucial role in ensuring the successful adoption and value realization of our SaaS solutions for our clients. Your strong analytics background, hands-on skills in SQL and Python or R, and experience with dashboarding tools will be instrumental in driving customer satisfaction and delivering measurable outcomes. Prior experience in eCommerce or retail domains will be a strong advantage in this role.
**Responsibilities:**
- Own post-sale customer relationships and serve as the primary technical point of contact.
- Drive product adoption and usage through effective onboarding, training, and ongoing support.
- Collaborate with clients to understand their business goals and align them with our product capabilities.
- Work closely with internal product, engineering, and data teams to deliver tailored solutions and enhancements.
- Analyze customer data and usage trends to identify opportunities and risks proactively.

- Create dashboards or reports for customers using internal tools or integrations.
- Lead business reviews, share insights, and communicate the value delivered.
- Assist customers in configuring rules, data integrations, and troubleshooting issues.
- Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.
**Requirements:**
- 7+ years of experience in Customer Success, Technical Account Management, or Solution Consulting in a SaaS or software product company.
- Strong SQL skills and experience with Python or R.
- Familiarity with dashboarding tools such as Tableau, Power BI, Looker, or similar.

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- Understanding of data pipelines, APIs, and data modeling.
- Excellent communication and stakeholder management skills.
- Proven track record of managing mid to large enterprise clients.
- Experience in eCommerce, retail, or consumer-facing businesses is highly desirable.
- Ability to translate technical details into business context and vice versa.
- Bachelors or Masters degree in Computer Science, Analytics, Engineering, or related field.
In addition to the above, exposure to machine learning workflows, recommendation systems, or pricing analytics, familiarity with cloud platforms (AWS/GCP/Azure), and experience working in cross-functional teams in Agile environments would be considered advantageous for this role.
This is a remote job.,

Skills

ConsultingManagementMachine Learning WorkflowsDashboarding ToolsRecommendation SystemsPricing AnalyticsSQLStakeholder ManagementPythonData PipelinesRData ModelingAPIsCloud PlatformsECommerceRetail Domains

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Important dates & deadlines?

Application Deadline

31 Oct 25, 01:29 PM IST

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