IB UX Design - India Lead

Job Title: IB UX Design - India Lead
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:

The VP Design Principal will be a senior lead in the Global Design Team driving design projects with a global team of UX/UI designers, working collaboratively alongside software developers and product owners to create and deliver live releases using the Agile methodology.

You will have two primary focuses. Firstly, playing a leadership role in the team – being accountable for high quality design and raising the bar on user centric design thinking and strategy across the business. Secondly, you will lead and inspire a team of UX/UI designers, working as part of various project delivery teams. You and your team will be designing across web, iOS, Android and Windows/desktop platforms, ensuring customer and business requirements are translated into beautiful, branded, engaging, functional and usable user interfaces and service.

The collaborative nature of the team means you will be able to contribute to the UX strategy, brand proposition, detailed UI interactions and visual direction of the service.

What will you be doing?

Hands on design (approx. 60% of time) 
• Lead the scoping and execution of user research, testing and interviews to develop insights that shape the proposition, experience, interaction patterns and design decisions. 
• Lead the planning and hosting of stakeholder and customer workshops. 
• Communicate user experiences through journey maps, service blueprints and storyboards. 
• Create design concepts and prototypes that explore and address user needs and incorporate new functionality into the service in terms of UI and the wider contextual experience. 
• Work collaboratively with Interaction (UI) and Visual designers in the team from initial ideas through to development of final designs. 
• Work closely with developers to ensure user experience intent (UI/UX) is translated into the UI. 

• Ensuring that Barclays design language, particularly interaction and experience patterns are incorporated into new releases. 
• Work with global team members to help accelerate the design process

Design Leadership (approx. 40% of time) 

• Scope and allocate incoming work
• Support team members in their projects with problem solving, looking out for, avoiding common issues, and being accountable for the work that is produced by the team.
• Own the design methodology/process – ensuring that it continues to meet the needs of the business and continuously improve this.
• Responsible for setting the UX strategy, direction and pushing the quality of user experience.
• Contribute to Barclays Design Language - a library of interaction patterns and standards. 
• Help consider the evolution of the service experience in the context of the wider Barclays ecosystem and offerings. 
• Stay informed on relevant new technologies, digital, mobile, user experience, UI, visual and technology trends/design thinking across financial services and other industries and leverage this for the benefit of the team. In particular those relating to web, iOS, Android and Windows/desktop platforms.
• Connect and share with peers in other parts of Barclays, sharing best practice and incorporating best practice into the team.

What we’re looking for:

• 7+ years of experience of designing and launching desktop and mobile applications for at least one of the following platforms, web, iOS, Windows or Android
 A deep understanding of the end-to-end design process with a broad spectrum of hands-on skills including user interviews, storyboarding, facilitating workshops, wire framing, prototyping, visual design and usability testing. 
 Deep understanding and appreciation for User Experience and Interactions for digital interfaces, in particular mobile UI. 
 Use iterative prototyping and user testing to inform and refine interaction designs. Ability to communicate ideas visually 
 Experienced in translating business requirements into tactical design direction 
 Fluent in Figma

• 7+ years of related business analysis / process improvement / project management or client/team management experience, ideally using the agile methodology
 A deep understanding of the end-to-end design process with a broad spectrum of hands-on skills including user interviews, storyboarding, facilitating workshops, wire framing, prototyping, visual design and usability testing. 
 Deep understanding and appreciation for User Experience and Interactions for digital interfaces, in particular mobile UI. 
 Excellent written and verbal communication skills. Confident in one-on-one, large audience and senior stakeholder

Skills that will help you in the role:

• Experience of working on enterprise B2B applications is a plus
• Comfortable with dealing with complex domains and complex user interactions

• Fluent in additional design tools such as Axure RP, Sketch, Adobe Creative Suite (Illustrator/Photoshop)
• Basic Understanding of HTML, CSS, JavaScript and other relevant digital technologies
• Experienced in managing teams across different global locations/time zones.
• Experience working on proprietary or CMS platforms

Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.