Customer Engineer - Hashicorp Vault Radar

Department Icon IT / Software Development & Related
102+ Applicants
Posted: 6 months ago
1-5 years
Bengaluru
work from office

Posted: 6 months ago
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Applicants: 102+
Job Description
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Job Description



 Our Team
The Vault Radar Infrastructure team builds andmaintainsthe core systems that power our cloud and on-prem platforms. We focus on reliability, scalability, and security so the product team can ship features confidently. Our core stack includes Nomad, Consul, Vault, Terraform, Postgres, RabbitMQ and AWS services.
 In this role, you will:

  • Operate as a Subject Matter Expert on multiple critical components of a specific product, by combining the expected customer journey with the inner technical workings of said components
  • Work directly with Customers and collaborate with HashiCorp Sales/Field Partners, Customer Support and Core Engineering teams.
  • Effectively triage and respond to incidents and drive escalations from start to resolution.
  • Troubleshoot and reproduce complex problems, leveraging and aggregating information from various sources includingCustomer Support description of the issue, studying logs, looking at configurations, looking at current database state and looking at source code


  • Required education
    Bachelor's Degree

    Preferred education
    Master's Degree

    Required technical and professional expertise

  • Ability to read and write in Golang code (and possibly other languages depending on the team/product)
  • Ability to read and write database queries in database technologies (such as Postgres)

    Looking to get Placed? Try our Placement Guarantee Plan

  • Ability to fix defects and technical debt in the product by collaborating closely with code owners on the Core R&D team, and contributing to source code
  • Demonstrated ability to work with customers and collaborate across customer-facing functions
  • Familiarity with implementing and executing workaround scripts
  • Comfortable troubleshooting difficult incidents under time pressure


  • Preferred technical and professional experience

  • Familiarity with HashiCorp products and has worked in Core R&D functions supporting HashiCorp products.
  • Skills

    RadarGolangDatabase TechnologiesSubject Matter ExpertRabbitmqSalesCustomer SupportCloud

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    About Company

    The American multinational technology company known as the International Business Machines Corporation (IBM), affectionately dubbed Big Blue, is headquartered in Armonk, New York, and operates in more than 175 countries worldwide. Renowned as the largest industrial research entity globally, IBM boasts 19 research facilities spread across a dozen countries, holding the record for the most annual U.S. patents generated by a business for an unprecedented 29 consecutive years, spanning from 1993 to 2021.

    Established in 1911 as the Computing-Tabulating-Recording Company (CTR), IBM initially served as a holding company for manufacturers specializing in record-keeping and measurement systems. It underwent a name change to "International Business Machines" in 1924, swiftly emerging as the foremost manufacturer of punch-card tabulating systems. Throughout the 1960s and 1970s, IBM's dominance soared with its pioneering IBM mainframe, notably the System/360, which cornered 80 percent of the U.S. computer market and 70 percent globally.

    In the 1980s, IBM ventured into the microcomputer market with its groundbreaking IBM Personal Computer, widely recognized as the PC, marking one of the company's most successful products. However, due to oversight in intellectual property protection, IBM faced challenges from emerging competitors, leading to a decline in its market share. Nonetheless, the openness of the PC platform ensured its enduring popularity as a microcomputer standard.

    From the 1990s onward, IBM embarked on restructuring initiatives, divesting from commodity production, including the sale of its personal computer division to the Lenovo Group in 2005. Subsequently, IBM shifted its focus to computer services, software, supercomputers, and scientific research. Its supercomputers consistently rank among the world's most powerful since the turn of the millennium, with a notable milestone in 2001 as the first company to amass over 3,000 patents in a single year, surpassing this feat in 2008 with over 4,000 patents. As of 2022, IBM holds an impressive portfolio of 150,000 patents.

    As a venerable technology giant, IBM has been credited with numerous technological breakthroughs, including the automated teller machine (ATM), dynamic random-access memory (DRAM), the floppy disk, the hard disk drive, the magnetic stripe card, the relational database, the SQL programming language, and the UPC barcode. Additionally, IBM has made significant strides in advanced computer chips, quantum computing, artificial intelligence, and data infrastructure. Its employees and alumni have received prestigious accolades for scientific research and inventions, including six Nobel Prizes and six Turing Awards.

    IBM is publicly traded and part of the Dow Jones Industrial Average, ranking among the world's largest employers with over 297,900 employees globally as of 2022. Despite facing relative challenges within the technology sector, IBM maintains its position as the seventh-largest technology company by revenue and the 49th largest overall, according to the 2022 Fortune 500. It consistently garners recognition as one of the world's most recognizable, valuable, and admired brands.

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    Important dates & deadlines?

    Application Deadline

    01 Jan 26, 05:27 PM IST

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