Deputy Manager- HR Contact Center

Department Icon Human Resource (HR)/ Talent Acquisition
121+ Applicants
Posted: 3 months ago
8-9 years
Bengaluru
work from office

Posted: 3 months ago
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Applicants: 121+
Job Description
About Company
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Job Description

As a Deputy Manager - Onboarding, you are responsible for ensuring a seamless onboarding experience for new joiners.


Your primary responsibilities include:

You will be the first point of contact for new employees and hiring managers from offer acceptance through onboarding.

Coordinating requests and delivery of all provisioning items by new hire’s start date.

Facilitate onboarding sessions.

Welcoming new employees, facilitating paperwork completion and processing, and accountability in understanding current IBM business/structure/strategy/ news.

Ensure employee data collected at the onboarding stage reaches HR system(s) on time.

Comply with local government requirements promptly.

Required education
Bachelor's Degree
Preferred education
Master's Degree

Required technical and professional expertise

Graduate/Postgraduate (MBA HR is preferred) with8+ years of experience in the HR Onboarding process for any International IT / ITES Company

Excellent communication skills in English both oral & written.

Strong knowledge of MS Excel and MS Word. 

Ability to pre-empt potential issues and reprioritize work to meet the ever-changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans.

Ability to think through complex issues and situations and develop robust, well-thought-out solutions that meet the needs of the business. 

Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements.

Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. 

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Must have the ability to resolve difficult customer service issues. 

A high degree of numeracy skills with meticulous attention to detail

Teamwork – the ability to work well within the team is key to this role.

Preferred technical and professional experience

Ambitious individual who can work under their direction towards agreed targets/goals. 

Ability to work under tight timelines and have been part of change management initiatives. 

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. 

Enhance technical skills by attending educational workshops, reviewing publications etc.

Years of Experience:
8-9

Skills

HrMs ExcelCustomer ServiceOnboardingContact CenterChange ManagementCommunication SkillsHrsdDelivery

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About Company

The American multinational technology company known as the International Business Machines Corporation (IBM), affectionately dubbed Big Blue, is headquartered in Armonk, New York, and operates in more than 175 countries worldwide. Renowned as the largest industrial research entity globally, IBM boasts 19 research facilities spread across a dozen countries, holding the record for the most annual U.S. patents generated by a business for an unprecedented 29 consecutive years, spanning from 1993 to 2021.

Established in 1911 as the Computing-Tabulating-Recording Company (CTR), IBM initially served as a holding company for manufacturers specializing in record-keeping and measurement systems. It underwent a name change to "International Business Machines" in 1924, swiftly emerging as the foremost manufacturer of punch-card tabulating systems. Throughout the 1960s and 1970s, IBM's dominance soared with its pioneering IBM mainframe, notably the System/360, which cornered 80 percent of the U.S. computer market and 70 percent globally.

In the 1980s, IBM ventured into the microcomputer market with its groundbreaking IBM Personal Computer, widely recognized as the PC, marking one of the company's most successful products. However, due to oversight in intellectual property protection, IBM faced challenges from emerging competitors, leading to a decline in its market share. Nonetheless, the openness of the PC platform ensured its enduring popularity as a microcomputer standard.

From the 1990s onward, IBM embarked on restructuring initiatives, divesting from commodity production, including the sale of its personal computer division to the Lenovo Group in 2005. Subsequently, IBM shifted its focus to computer services, software, supercomputers, and scientific research. Its supercomputers consistently rank among the world's most powerful since the turn of the millennium, with a notable milestone in 2001 as the first company to amass over 3,000 patents in a single year, surpassing this feat in 2008 with over 4,000 patents. As of 2022, IBM holds an impressive portfolio of 150,000 patents.

As a venerable technology giant, IBM has been credited with numerous technological breakthroughs, including the automated teller machine (ATM), dynamic random-access memory (DRAM), the floppy disk, the hard disk drive, the magnetic stripe card, the relational database, the SQL programming language, and the UPC barcode. Additionally, IBM has made significant strides in advanced computer chips, quantum computing, artificial intelligence, and data infrastructure. Its employees and alumni have received prestigious accolades for scientific research and inventions, including six Nobel Prizes and six Turing Awards.

IBM is publicly traded and part of the Dow Jones Industrial Average, ranking among the world's largest employers with over 297,900 employees globally as of 2022. Despite facing relative challenges within the technology sector, IBM maintains its position as the seventh-largest technology company by revenue and the 49th largest overall, according to the 2022 Fortune 500. It consistently garners recognition as one of the world's most recognizable, valuable, and admired brands.

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Important dates & deadlines?

Application Deadline

29 Apr 26, 05:41 PM IST

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