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Job Description
Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As a Territory Manager, you will support the territories assigned to you & ensure conformance of quality standards as required to meet the business objectives. Role will require coordination with multiple client & IBM stakeholders, documentation & maintenance of SOP’s, Root cause analysis / action plan framing & implementation to drive client satisfaction on overall operations processing. This is a Senior Position directly reporting to Head of Operations.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
Responsibilities:
- In Transition Phase:
- Plan, monitor and manage the knowledge capture exercise with inputs from onshore team.
- Support the knowledge cascade planning. Critical activities to plan and monitor include Training approach, Training material incl transaction samples , Training logistics , Core team and Progress reviews
- Effective liaison with Client Regional Manager and onsite SME as applicable.
- Report alerts , flags and/or need for support in a timely and comprehensive manner.
- In Production/BAU Phase:
- Perform SOP Change Need Analysis (CNA) on an ongoing basis with inputs from Team Leader , Trainer , Client Teams.
- Solicit and capture SOP CNA on a regular basis through Operations committees, Continuous Improvement (CI) committees and Complex Transactions resolution.
- Effective liaison with Client teams for the validation phase in line with targets assigned.
- Overall responsibility of the quality and timeliness of delivery of Procedures & Reference Material.
- Lead and manage a formal comprehensive review of all SOPs for reporting territories
- Responsible for Key Performance Indicators (KPI) on Quality/ Customer Complaints and Financial loss (SLA) performance of reporting territories.
- Initiate, respond and follow up on communication with the Client teams on operational matters pertaining to reporting territories.
- Organize and lead performance reviews and action plans.
- Ensure synergy with Operations support groups like WFM/Automation/Training and other territory managers to improve quality & efficiency of operations.
- Perform Operational Controls as assigned by the client.
- Lead Trainings for Staff including Team Leaders.
- Organize TM Connects/ Meetings with the client & drive improvement in quality of operations.
- Identify areas of continuous improvement/ productivity gains through a comprehensive review of the set up for reporting territories.
- Identify & Drive automation projects.
- Identify & Implementation of Tactical Tools to improve Quality of Operations.
- Develop Continuous Improvement Progress Plan in consultation with the DPE , for reporting territories
- Work closely with Transformation leads/ Operations manager(s) to understand the requirements and do project management.
Required Technical and Professional Expertise
- Trade Finance Operations Expertise of minimum 10+ years with at least 1 active Industry certification from IFS (C.D.C.S/ C.S.D.G.)
- Trade Finance Operations experience on Letter Of Credits/ Collections/Guarantees including documentation skills.
- Data Analysis / Action Planning on Quality/Efficiency parameters.
- Client partnership & Collaboration skills.
- Business Communication / Presentation Skills
Preferred Technical and Professional Expertise
- Experience with Transition experience on International Trade Finance operations will be an advantage.
- Exposure to working in Automation / Transformation Projects will be an advantage.
- CTFC certification from IFS will be an advantage.
- Six Sigma Yellow / Green belt trained / certification will be an advantage.
Education:
- Minimum Graduation required preferably with Commerce stream.
Other requirements:
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- Willingness to work in APAC / EMEA shifts.
- Candidate needs to be located & working from Base location (Chennai) & out of Client premises.
About Business Unit
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBM
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
Skills
FinanceOperationsSOPQualityAutomationTransformationPlanningInnovationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
The American multinational technology company known as the International Business Machines Corporation (IBM), affectionately dubbed Big Blue, is headquartered in Armonk, New York, and operates in more than 175 countries worldwide. Renowned as the largest industrial research entity globally, IBM boasts 19 research facilities spread across a dozen countries, holding the record for the most annual U.S. patents generated by a business for an unprecedented 29 consecutive years, spanning from 1993 to 2021.
Established in 1911 as the Computing-Tabulating-Recording Company (CTR), IBM initially served as a holding company for manufacturers specializing in record-keeping and measurement systems. It underwent a name change to "International Business Machines" in 1924, swiftly emerging as the foremost manufacturer of punch-card tabulating systems. Throughout the 1960s and 1970s, IBM's dominance soared with its pioneering IBM mainframe, notably the System/360, which cornered 80 percent of the U.S. computer market and 70 percent globally.
In the 1980s, IBM ventured into the microcomputer market with its groundbreaking IBM Personal Computer, widely recognized as the PC, marking one of the company's most successful products. However, due to oversight in intellectual property protection, IBM faced challenges from emerging competitors, leading to a decline in its market share. Nonetheless, the openness of the PC platform ensured its enduring popularity as a microcomputer standard.
From the 1990s onward, IBM embarked on restructuring initiatives, divesting from commodity production, including the sale of its personal computer division to the Lenovo Group in 2005. Subsequently, IBM shifted its focus to computer services, software, supercomputers, and scientific research. Its supercomputers consistently rank among the world's most powerful since the turn of the millennium, with a notable milestone in 2001 as the first company to amass over 3,000 patents in a single year, surpassing this feat in 2008 with over 4,000 patents. As of 2022, IBM holds an impressive portfolio of 150,000 patents.
As a venerable technology giant, IBM has been credited with numerous technological breakthroughs, including the automated teller machine (ATM), dynamic random-access memory (DRAM), the floppy disk, the hard disk drive, the magnetic stripe card, the relational database, the SQL programming language, and the UPC barcode. Additionally, IBM has made significant strides in advanced computer chips, quantum computing, artificial intelligence, and data infrastructure. Its employees and alumni have received prestigious accolades for scientific research and inventions, including six Nobel Prizes and six Turing Awards.
IBM is publicly traded and part of the Dow Jones Industrial Average, ranking among the world's largest employers with over 297,900 employees globally as of 2022. Despite facing relative challenges within the technology sector, IBM maintains its position as the seventh-largest technology company by revenue and the 49th largest overall, according to the 2022 Fortune 500. It consistently garners recognition as one of the world's most recognizable, valuable, and admired brands.
Important dates & deadlines?
Application Deadline
08 Sep 22, 12:00 AM IST
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