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Job Description
Description:
Responsibilities:
- Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions.
- Proactively identify customer needs, offering suitable solutions and enhancing their experience.
- Monitor customer health and success, implementing proactive renewal strategies.
- Coordinate with the sales team for seamless customer account management.
- Analyze customer data to develop strategies, focusing on customer retention and growth.
Qualifications:
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- 9+ years of experience in customer success or account management, preferably in SaaS.
- Demonstrated ability to manage and motivate a customer success team.
- Strong communication skills, with the aptitude to build solid client relationships.
- Analytical mindset to interpret customer data and trends for strategy formation.
- Experience in customer support and a passion for customer satisfaction.
- Understanding of customer needs and the ability to match them with suitable solutions.
Skills
Customer SupportCustomer RetentionCustomer SatisfactionIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
22 Jun 26, 06:26 PM IST
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