Icertis Solution - Lead Consultant - Resource Management

Responsibilities:
Resource Management:
- Lead resource planning, forecasting, and allocation across global delivery teams.
- Collaborate with delivery managers and project leads to assess skill requirements and assign optimal resources.
- Maintain up-to-date Demand-Supply trackers and utilization reports for weekly senior leadership reviews.
- Manage global staffing for both internal teams and contractor resources across onshore/offshore models.
- Drive pyramid optimization and utilization improvement initiatives (>85% billable utilization target).
- Partner with HR and Talent Acquisition to align hiring with forecasted project demands.
PMO Oversight:
- Forecast, monitor, and adjust capacity plans based on evolving business pipelines.

- Develop and enforce resource deployment governance frameworks and SLAs.
- Track key performance indicators (KPIs) such as billable utilization, effective utilization, non-billable efforts, and concessions.
- Provide actionable insights and leadership dashboards to enable strategic decisions.
Reporting & Analytics (Power BI Focus):
- Design, develop, and maintain advanced Power BI dashboards for real-time visibility into resource planning, availability, and project staffing.
- Analyze utilization trends, identify gaps, and suggest data-driven improvements.
- Automate and streamline reporting processes to reduce manual effort and enhance data accuracy.
Qualifications:
- Bachelor's degree in Business Administration, Project Management, or a related field.
- 10+ years of overall experience, with at least 5 years in a dedicated resource management role.
- Strong exposure to Professional Services Automation (PSA) tools such as Rocketlane, FinancialForce, or OpenAir.
- Advanced proficiency in Microsoft Excel and Power BI for creating dashboards and reports.
- Deep understanding of utilization metrics, capacity planning, and staffing models.
- Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
- Demonstrated leadership with a proactive, solutions-oriented approach.
- Ability to thrive in a fast-paced, matrixed environment with shifting priorities.
About Us:

Icertis is the global leader in AI-powered contract intelligence.
The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success.
Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries