Call Center Executive

Role & responsibilities

• Comprehend and resolve the Customers concerns/requirements by gathering/ recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call /mail / chat in accordance with IL standards. Documenting/ Recording transaction and necessary follow-up requests with other functions by completing forms and record logs.

• Provide/ take relevant information and update the system/accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the customer with a clear explanation of the action taken.

• Ensure Complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.

• Ability to understand and handle irate customers. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.

• Ability to achieve stretched targets and able to manage the organization standards and Maintain Superior quality service by following organization standards. No targets.

• Graduation mandatory and Excellent Communication skills in English

• Work Location:- Vashi, Navi Mumbai

• Interested candidates can share their resume on:- sakshi.koli@ext.icicilombard.com or WhatsApp on 8097462309