147+ Applicants
Posted: 3 weeks ago
2-4 years
Indore, Madhya Pradesh
work from office
Posted: 3 weeks ago
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Applicants: 147+
Job Description
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Job Description
: Senior Quality Analyst (Sales QA)
Role Overview,
We are seeking a Senior Quality Analyst (Sales QA) to drive quality assurance across sales processes , generate actionable insights , and leverage AI-driven audit mechanisms to enhance performance and customer experience. This role requires strong expertise in sales QA within Insurance or BFSI domains , combined with advanced skills in AI tools and prompt writing .
domains.
Mail id - [HIDDEN TEXT]
This job is provided by Shine.com
Role Overview,
We are seeking a Senior Quality Analyst (Sales QA) to drive quality assurance across sales processes , generate actionable insights , and leverage AI-driven audit mechanisms to enhance performance and customer experience. This role requires strong expertise in sales QA within Insurance or BFSI domains , combined with advanced skills in AI tools and prompt writing .
- Key Responsibilities,
- Sales Process Auditing : Conduct end-to-end audits of sales interactions, ensuring compliance with organizational standards and regulatory requirements.
- AI-Driven Quality Assurance : Utilize generative AI tools for automated audits, prompt writing, and performance evaluations.
- Actionable Insights : Analyze sales data and customer interactions to identify trends, risks, and improvement opportunities.
- Performance Enhancement : Recommend process improvements to boost sales efficiency and customer satisfaction.
- Compliance Monitoring : Ensure adherence to BFSI/Insurance industry standards and internal policies.
- Stakeholder Collaboration : Partner with sales leaders, trainers, and managers to implement quality improvement initiatives.
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- AI Tools Expertise : Hands-on experience with prompt writing and generative AI tools for audits and reporting.
- Analytical Skills : Strong logical thinking, problem-solving, and data interpretation abilities.
- Communication Skills : Fluent in English, with excellent written and verbal communication.
- Educational Qualification : Graduation is mandatory.
- Salary : Up to 5.75 LPA * Work Schedule : 5 days working, rotational shifts and rotational week offs * Location : Indore
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This job is provided by Shine.com
Skills
SalesCustomer ExperienceCustomer SatisfactionSales ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
ICICI Lombard is one of the leading private sector general insurance companies in India. We offer a comprehensive and diversified range of products, including motor, health, crop, fire, personal accident, marine, engineering and liability insurance, through multiple distribution channels.
Important dates & deadlines?
Application Deadline
22 Jul 26, 03:32 PM IST
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