121+ Applicants
Posted: 1 year ago
4-6 years
Navi Mumbai, Maharashtra, India
Work from Office
Posted: 1 year ago
|
Applicants: 128+
Job Description
About Company
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
Hiring Team Leader for ICICI Lombard contact center @ Vashi Office
Regards,
Ankita Soni /HR/ICICILOMBARD/VASHI
This job is provided by Shine.com
- THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD **
- Designation : - Senior Team Leader
- Role : - Handling Customer Service Team
- Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift)
- Week-Off : - 2 Rotational Week-off
- Age Criteria : - 25 to 37
- Roles and Responsibilities:
- Develop and implement effective training programs to enhance team performance and productivity.
- Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.
- Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth overall performance metrics.
- Ensure compliance with quality standards and regulatory requirements.
- Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.
- Oversee daily operations, ensuring efficient use of resources and effective communication among team members.
- Provide coaching and guidance to team members on product knowledge, sales techniques, and customer service standards.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Desired Candidate Profile: -
- 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.
- Proven track record of managing teams effectively using TL methodologies.
- Strong understanding of people management principles including recruitment, training, development retention strategies.
- Strong people management skills with ability to lead cross-functional teams effectively.
- Excellent communication skills for building strong relationships with customers and internal stakeholder
- Required Skills: -
- Preferred only male candidates
- Excellent Communication
Looking to get Placed? Try our Placement Guarantee Plan
- Good Thought Process
- Graduation Mandatory. Additional qualification is an added advantage
- Have handled various projects.
- Service Voice Process Background
- Open Industry
Regards,
Ankita Soni /HR/ICICILOMBARD/VASHI
This job is provided by Shine.com
Skills
OperationsCustomer SatisfactionCustomer ServiceDaily OperationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank and Fairfax Financial Holdings. It is one of the leading private sector general insurance companies in India, offering a wide range of products and services.
Important dates & deadlines?
Application Deadline
09 Jun 25, 01:45 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
