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Job Description
We're Hiring Team Coach(Sales)
ROLE : Team Coach
Week Off: 2 Rotational Week Offs
Age Criteria: 25 – 31 Years
Location: ICICI Lombard,6th Floor, Varun Towers II, Begumpet, Hyderabad.
Salary : Upto 5.5 LPA
Business Responsibilities:
Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 TSOs
Required Qualifications:
Full-time Graduation.
Experience: Min 2-3 years TL Experience into sales.
Skills & Process Knowledge:
Attrition Management and Control
Team Handling & BQ Management
Shrinkage Management and Control
Call Flow Analysis and Handling
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Analytical Thinking &Decision Making
MIS Reporting & Understanding of CSAT, Quality Score, AHT, SLA
Language Skills:
English (Full Professional Proficiency)
Hindi (Full Professional Proficiency) (Mandatory).
Contact person: Pramod
Only what's app: 8108014045.
Email id: kumar.pramod@icicilombatd.com
Skills
Team CoachingTeam HandlingShrinkageAttritionTeamHandlingCoachingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Important dates & deadlines?
Application Deadline
01 Jan 26, 05:27 PM IST
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