Technical Training Engineer

Responsibilities -

• Technical Sales Support: Provide timely and accurate technical support to the sales team in Malaysia, addressing product-related inquiries, and resolving technical issues promptly.
• Product Training Materials: Develop and maintain comprehensive regional product training materials, including manuals, guides, and presentation slides, to ensure consistency and accuracy of product knowledge.
• Training Sessions: Organize and deliver training sessions for customers, installers, and sales guides, covering product features, benefits, and applications, to enhance product understanding and adoption.
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  Product Demonstrations: Conduct product demonstrations and trials to showcase product capabilities and build confidence among customers and stakeholders.
• Sales Enablement: Collaborate with the sales team to provide technical expertise, address customer objections, and develop sales strategies to drive revenue growth.
• Technical Documentation: Maintain accurate and up-to-date technical documentation, including product datasheets, technical notes, and FAQs.
• Stakeholder Engagement: Foster strong relationships with customers, installers, and sales guides, providing exceptional support and ensuring customer satisfaction.
• Market Feedback: Gather and analyze market feedback, competitor activity, and customer needs to inform product development and sales strategies.

Qualifications

• Bachelors degree or above, with more than 3 years of work experience; Malaysians are preferred.
• Majors related to thermal energy, refrigeration, and air conditioning;
• Experience in designing refrigeration systems for household and light commercial products, and familiarity with product testing, processes, and documentation is preferred;
• Strong communication and collaboration skills, able to handle high work pressure, and strong execution ability;
• Good foundation in English, strong listening, speaking, reading, and writing skills, able to communicate with customers in English for daily business;