Associate Revenue Optimization Data Analyst

Summary
In this position you will be responsible for resolving basic client business and decision issues directly with
the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to
client retention.
Each team member in this position must consistently demonstrate their ability to flourish in a highly
pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to
the work assigned.
Major Responsibilities

• Gain a basic understanding of IDeaS products and processes in relation to the hospitality
  

business

• Resolve basic Business or Decision issues for the client including questions on business
  

practices, system configuration, system usage and monitoring

• Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved
  

accurately within pre-defined resolution timeframes and details entered in Salesforce

• Communicate with clients via the appropriate method
• Interact with and support the internal clients like Client Relationship Manager, Project
  

Managers, Quality Assurance, Research and other teams

• Ensure timely identification of issues and appropriate escalations to the senior ROA member
• Assist in special departmental projects
• Acquire Technical Skills to qualify for Sr. Associate Revenue Optimization Data Analyst
  

certifications

• Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS
  

clients
Requirements: (Knowledge, Skills, Abilities, Competencies, Education & Experience)

• BE / B. Sc / M.Sc. or a degree in science with Mathematics or Statistics as one of the main
  

subjects

• Must have hospitality backgroud/ Hotel Management
• Computer proficiency in MS Excel, MS Word, MS PowerPoint
  

Additional Information
To qualify, applicants must be legally authorized to work in India, and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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