Associate Operations Manager - ACP Support

Job Requirements
Job Title : Associate Operations Manager ACP & Velocity
Place of work - Mumbai (Juinagar / Prabhadevi)
Business Unit : Retail Banking Operations
Function :Credit Card ACP & Velocity Support
Job Purpose
Expertise in managing banks Credit Card ACP Support process. Computer knowledge, MS office, should perform basic data analysis. Skills for documenting customer account activities. Quality aspect in all deliveries & time management.
Roles & Responsibilities

• Should have experience of managing team for Credit Card ACP Support operations for atleast 5-10 years
• Setting up ACP Support process and ensure that the SOP?s of the process are prepared, implemented and monitored.

• Responsible for Smooth working of Credit card ACP Support process.
• Managing ACP Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.
• Ensuring posting of payment to credit card on timely manner.
• Managing financial recon activity for all payment processing done through all channel
• Co-ordination with payment gateway vendors to ensure smooth payment processing
• Should be able to impart training to internal and external partners for payment related activities
• Publishing Daily / Weekly / Monthly ACP Support MIS to senior management
• Implementation of new projects & initiatives to automate the processes.
• Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process
• Handling Credit Card ACP Support related queries and managing senior management & nodal escalations
• Handling internal and external audits for unit/Bank.
• Experience of managing in Credit card ACP unit of banks / processors.
• Good verbal and written communication

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  Skills for documenting customer account activities.
• Quality aspect in all deliveries & time management.
• Proactive approach with the ability to take the initiative to problem solving
  

Managerial & Leadership Responsibilities

• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity in the zones
• Attract and retain best-in-class talent for key roles in their reporting structure
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
• Enable teams to drive growth targets by providing necessary support
  

Educational Qualifications
Graduate ? Any
Post Graduate ? Finance
Experience
Atleast 5 -10years of experience