Banker-Customer Experience

Job Requirements
: Banker-Customer Experience at IDFC FIRST Bank
Company Overview
IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. We are looking for a highly motivated and customer-focused individual to join our team as a Banker-Customer Experience.
Job Title: Banker-Customer Experience
Job Type: Full-Time
Job Category: Sales & Relationship Management- Retail Banking
Department: Retail Banking > Branch Banking > Branch
Location: Benaulim, Goa, India
Additional Parameters

• Minimum 2 years of experience in retail banking or sales and relationship management
• Excellent communication and interpersonal skills
• Strong understanding of banking products and services
• Ability to work in a fast-paced and target-driven environment
  

Job Summary

As a Banker-Customer Experience, you will be responsible for providing exceptional customer service and building strong relationships with our clients. You will be based at our branch in Benaulim, Goa and will report to the Branch Manager.
Key Responsibilities

• Act as the first point of contact for customers visiting the branch and provide a warm and welcoming experience
• Understand the financial needs of customers and recommend suitable banking products and services
• Cross-sell and upsell banking products to existing customers to achieve sales targets
• Build and maintain strong relationships with customers to ensure customer satisfaction and retention
• Process customer transactions accurately and efficiently
• Resolve customer complaints and escalate complex issues to the Branch Manager
• Keep up-to-date with the latest banking products, services, and industry trends
• Adhere to all regulatory and compliance guidelines while carrying out job responsibilities
  

Qualifications

• Bachelors degree in Business Administration, Finance, or a related field

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  Get Hired
• Minimum 2 years of experience in retail banking or sales and relationship management
• Excellent communication and interpersonal skills
• Strong understanding of banking products and services
• Ability to work in a fast-paced and target-driven environment
• Proficient in MS Office and banking software
• Knowledge of local language will be an added advantage
  

We Offer

• Competitive salary and performance-based incentives
• Comprehensive training and development programs
• Opportunities for career growth and advancement
• A dynamic and inclusive work environment
• Employee benefits such as medical insurance, provident fund, and gratuity
  

If you are passionate about providing exceptional customer service and have a strong sales acumen, we would love to hear from you. Join us at IDFC FIRST Bank and be a part of our journey to become the most customer-centric bank in India.