Territory Manager-RCU

Job Requirements
About the Role
As an Territory Manager RCU, you will be responsible for overseeing all Risk Control Unit activities across your assigned area within the respective division. This includes managing fraud control, field verifications, audits, and risk mitigation processes. You will play a key role in ensuring data integrity, process compliance, and fraud prevention, while collaborating with other departments to deliver secure and customer-centric services.
Key Responsibilities
Primary Responsibilities

• Managing the product assigned and performing activities like screening/ sampling, hunter checks, onboarding checks, proactive checks, vendor coordination, off roll interviews, etc.
• Data management and MIS reports management.
• Vendor follow-ups and closure of assigned tasks within the defined timelines.
• Ensuring timely reporting of incidents to Line Managers.
• Assimilate facts in investigations and outline initial report draft.
• Product and RCU activities in-depth knowledge.
• Performing control activities to prevent market trends/ fraud risk.
• Field visits for investigation, pre disbursement sampling verification for authenticity of documents, profile verifications, undertake referred cases investigations.

• Training off roll resources on best practices and standardized process adherence.
• Identifying process gaps and highlighting the same to seniors for corrective actions.
• Engagement with internal stakeholders for smooth functionality of BAU activities
• Law Enforcement liaising with police authorities of jurisdiction and having close coordination.
• Effective Management of RCU function of activities of assigned products for the respective locations being handled.
• Preventing reputational risk and addressing critical situations at the branches/ loan centers/ Hubs etc.
• Vetting of external vendors and outsourced staffs covering various departments and products assigned prior onboarding.
• Vendor Billing Management and cost control.
  

Secondary Responsibilities

• Collaborate with cross-functional teams to enhance product and service offerings.
• Recommend process improvements to strengthen risk controls and operational efficiency.
  

What We Are Looking For
Education

• Graduate in any discipline
• Postgraduate: MBA in Finance preferred
  

Experience

• 48 years of experience in RCU, fraud control, or risk management
  

Skills and Attributes

• Strong analytical and investigative skills
• Deep understanding of retail banking risk processes
• Excellent communication and stakeholder management
• Ability to lead teams and drive compliance culture
• Proficiency in managing audits, MIS, and fraud detection systems