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Job Description
Graduate freshers and Experienced
post 3 months training it will be permanent work from home
Freshers:24k
Experienced:35k
Roles and Responsibilities
- Handle customer calls to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
- 0-5 years of experience in BPO industry or related field (education/CSR).
- Excellent communication skills in English language (written & spoken).
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- Ability to work on rotational shifts including night shifts.
- Strong problem-solving skills with attention to detail.
- Willingness to learn new processes quickly.
- call Ishitha@7829423175
- call kashish@7816842400
- call harshitha@7848820045
- call manish@7848820049
- call pooja@9886112704
Skills
EducationCustomer SupportCSRCallsCustomerSalaryHiringCallingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
18 Nov 25, 05:25 PM IST
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