Walk-in Drive | Premium International Process | IGT Solutions Pvt Ltd.

Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
  • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
  • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
  • Adheres to all company and specific Contact Center policies and procedures
  
  
  • Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

• Strong process orientation
  • High energy, High Integrity & Work Ethics
  • Strong interpersonal skills & ability to communicate effectively
  • Strong problem solving skills.

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Educational & Essential Experience:

• Bachelor's Degree or Undergraduate dropouts
  • Excellent Written and spoken communication, business technical writing
  • Computer Skills ability/experience using computer applications
  • Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) • Open to work in a blended environment(Voice &Chat/Email)