149+ Applicants
Posted: 8 months ago
3-7 years
All India
Work from Office
Posted: 8 months ago
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Applicants: 149+
Job Description
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Job Description
- Role Overview:
At impress.ai, we are seeking a Senior Customer Success Associate who will play a key role in ensuring customer adoption, retention, and satisfaction for a group of clients. You will be responsible for establishing trusted advisor relationships with enterprise clients, developing success plans, and proactively engaging with internal teams to drive customer success.
Key Responsibilities:
- Establish a trusted advisor relationship with enterprise clients to ensure overall customer health.
- Develop success plans for customers outlining critical success factors, metrics for success, and potential issues, along with providing recommendations.
- Proactively review clients" platform usage and engage with clients periodically.
- Exceed quarterly renewal targets by managing renewal portfolio and ensuring on-time customer retention.
- Coordinate engagement of other Impress resources to ensure ongoing customer success.
- Identify issues/risks and escalate internally for prompt resolution.
- Act as the voice of the customer, collect feedback, and drive continuous improvement across all areas including product.
Qualifications Required:
- More than 3 years of experience in an Account Management or Customer Success role or similar roles with a track record of delivering multiple projects for various customers.
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- Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric.
- Strong interpersonal, communication, and presentation skills with the ability to collaborate with diverse teams.
- Demonstrated background in working with enterprise clients.
- Creative problem solver with the ability to troubleshoot issues quickly and effectively.
Additional Details:
At impress.ai, you will have the opportunity to work with cutting-edge technologies such as Machine Learning, AI, and NLP. You will learn from experts in their fields in a fast-growing international SaaS startup. Our work culture fosters learning and development through discussions, brown bag sessions, and research-oriented activities. We provide an environment where you can develop to your full potential, contribute to the success of a market-leading product, and maintain a healthy work-life balance.,
Skills
ManagementPresentation SkillsCustomer SuccessAccount ManagementCommunication SkillsEnterprise ClientsInterpersonal SkillsTroubleshootingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
30 Oct 25, 02:10 PM IST
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