Inamo - City Lead - Vertical Operations

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Location : Kolkata, Delhi/NCR
Reports To : Ops Business Head (Co-founder)
About the Role :
Inamo, Indias largest quick commerce enablement company, is hiring City Operations Leads to run end-to-end quick commerce operations in key metros. This role demands strong leadership, operational excellence, and the ability to scale high-velocity businesses.
Key Responsibilities :
- Lead large cross-functional city teams including Store Managers, Shift In-charges, Pickers/Packers, Rider Coaches, Field Executives and Sourcing teams to deliver outstanding customer experience.

- Oversee new store launches, onboarding and training within defined timelines.
- Manage daily store KPIs, delivery time, fill rates, customer promise adherence.
- Drive rider fleet performance through training, compliance, and process adherence to minimize delivery breaches, COD losses and customer complaints.
- Benchmark best practices and feed insights to central teams on operations and commercials to help Inamo remain the employer of choice.
- Collaborate with central functions to ensure smooth processes and seamless change management.
- Act as the brand ambassador for Inamo in your geography.
Qualifications & Skills :
- 5+ years of experience (candidates with more may apply).
- MBA/Postgraduate in Supply Chain Ops. & Logistics is preferred.
- Strong record in scaling complex operations in logistics/retail/startups; hands-on problem solver.
- Quick commerce experience as Cluster Manager/City Lead is a plus.
Who Should Apply :
- Individuals seeking a high-ownership, high-reward role with real operational depth.
- Professionals who thrive in challenging environments, enjoy building from the ground up, and stay effective amidst ambiguity and rapid change.
- Leaders who are hands-on, decisive, and motivated by solving complex on-ground problems at scale.
What to Expect :
- A purely meritocratic culture where growth and rewards are driven solely by performance, not tenure, hierarchy, or benchmarks.
- Compensation that goes beyond monthly salary, with meaningful ESOP allocations for high-potential and high-impact talent.
- A meteoric growth path for star performers, including opportunities to take on expanded responsibilities